Magnolia Quinones
Norwalk,CA
Summary
Hardworking waiter with several years of experience and a solid background in the food service field. Highly skilled at meeting the needs of diverse customers while maintaining professionalism and staying calm. History of delivering speedy service, adapting to any work environment, and training incoming staff. Always willing to learn and exceed standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Mr. Rosewood
Norwalk, CA
11.2023 - Current
- Developed positive relationships with regular customers through friendly conversation.
- Developed excellent customer service skills through various job opportunities.
- Able to thrive in high-pressure environments.
- Demonstrated excellent problem-solving skills by actively resolving conflicts and finding solutions.
- Developed effective strategies to handle challenging customer interactions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Real Estate Intern
Century 21
Downey , CA
01.2023 - 12.2023
- Drafted listing agreements, purchase offers, counteroffers, addendums, deed transfers.
- Answered incoming calls from clients and provided customer service assistance.
- Conducted market research to identify potential buyers and sellers of real estate.
- Attended client meetings with agents and took detailed notes.
- Managed online listings by updating descriptions and photos as needed.
Community Service Volunteer
American Red Cross
Los Angeles , CA
01.2022 - 12.2023
- Volunteered at soup kitchens during holidays, assisting with meal preparation and distribution.
- Assisted with fundraising efforts for various charities.
- Organized community events and activities for disadvantaged youth.
- Actively listened to individuals experiencing homelessness or poverty, offering emotional support where appropriate.
- Provided assistance to clients in need of food, clothing and other resources.
Cadet
Norwalk Sheriffs Department
Norwalk, CA
11.2020 - 11.2023
- Enforced rules and regulations among the cadet corps while maintaining orderliness.
- Assessed performance of cadets during field exercises to ensure safety protocols were followed.
- Provided guidance to junior cadets on military protocol and regulations.
- Organized and implemented drills and physical fitness activities.
- Attended briefings, meetings, and other events related to cadet operations.
- Participated in community outreach programs aimed at recruiting new cadets.
- Conducted inspections of personnel uniforms and equipment for compliance with standards.
Cashier Manager
TNT Family Restaurant
Norwalk , CA
02.2021 - 06.2022
- Provided guidance and assistance to new hires during the onboarding process.
- Analyzed sales data to identify opportunities for improvement in store performance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Arts - Criminal Justice
Cal State University of Fullerton
Fullerton 06-2028
High School Diploma -
ILEAD Exploration
Costa Mesa 06-2024
Skills
- Customer Service
- Guest Relations Management
- Service prioritization
- Order Management
- Handling Complaints
- Sales Techniques
- Dining customer service
- Supply Restocking
- Team Collaboration
- Physical Fitness
- Public Safety
- Field Training
- First Aid Training
Affiliations
- I love to keep myself active in martial arts.
- Giving back to the community every opportunity I get with the city.
- Great at focusing in busy environments.
Languages
English
Professional
Spanish
Professional
Certification
- Certified in communicating effectively with the public.
- Food handling
References
References available upon request.
Timeline
Waitress
Mr. Rosewood
11.2023 - Current
Real Estate Intern
Century 21
01.2023 - 12.2023
Community Service Volunteer
American Red Cross
01.2022 - 12.2023
Cashier Manager
TNT Family Restaurant
02.2021 - 06.2022
Cadet
Norwalk Sheriffs Department
11.2020 - 11.2023
Bachelor of Arts - Criminal Justice
Cal State University of Fullerton
High School Diploma -
ILEAD Exploration