Astrid Carolina Hernandez Navarro
Park Ridge,IL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Service Call Center Agent
Emtelco
Medellin -Colombia
02.2018 - 06.2021
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Answered incoming calls from customers regarding inquiries or complaints.
- Adhered to company policies and procedures for handling outbound calls.
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
- Utilized positive language in order to provide an effective resolution for all customers' inquiries or complaints.
Education
Associate of Arts - Public Management
Politecnico Colombiano Jaime Isaza Cadavid
Apartado- Colombia12-2017
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Team Development
- Technical Support
- Problem Resolution
- Problem-solving abilities
- Customer Relations
- Call Center Operations
- Quality Control
Languages
Spanish
Full Professional
English
Professional
References
References available upon request.
Timeline
Service Call Center Agent
Emtelco
02.2018 - 06.2021
Associate of Arts - Public Management
Politecnico Colombiano Jaime Isaza Cadavid
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