Astrid J Sanchez
Las Vegas,NV
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
Red Rock Casino Resort & Spa
Las Vegas, NV
03.2024 - Current
- Performing all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
- Performing all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.
- Scheduled reservations for groups and special events.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Front Desk Agent
Aria Resort
Las Vegas, NV
01.2022 - 03.2023
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Answering phone guest external and internal phone calls in a timely manner
Education
High School Diploma -
Clark High School
Las Vegas, NV2014
Skills
- Report Writing
- Word Software
- Credit & Cash handling
- OPERA software
- LMS
- HotSoS
- Saflok
Certification
CPR Certified
Alcohol Awareness Card
Gaming License
References
• Damon Jones - The Venetian/Palazzo Saturation Security Team Shift Manager (702) 684-3060
•Jacob Luna - Wynn Resort
Crisis Response Team Assistant Manager
Jakeluna17@icloud.com / (702) 861-7243
•Hakim Mohamed - Circus Circus
Security Shift Manager amohamed@circuscircus.com / (702) 985-7658
•Baqi Qadir - The Venetian
Security Assistant Manager
Baqiqadir@gmail.com / (702) 426-4046
•Tony Salzeider - Wynn Resort
Security Assistant Manager coachtony83@yahoo.com / (702) 805-5051
Interests
•Physical Fitness
•Reading / Drawing
Timeline
Front Desk Agent
Red Rock Casino Resort & Spa
03.2024 - Current
Front Desk Agent
Aria Resort
01.2022 - 03.2023
High School Diploma -
Clark High School