Manager
Astrid Larissa Torres Amador
Walgreen's Pharmacy
Richmond ,CA
5
Years of experience
Proven track record at Walgreens in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and communication skills. Expert in managing high-volume transactions and fostering team collaboration, significantly contributing to store performance and customer service excellence.
Work History
Shift Lead
3 Years 1 Month- Supervised shift activities, delegated tasks, and maintained consistent workflow across frontline team
- Trained new associates on procedures, safety standards, and service expectations
- Monitored inventory levels, restocked supplies, and prevented operational delays
- Resolved customer concerns quickly while maintaining quality and professionalism
Designated Hitter (DH)
4 Years 10 Months- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Trained new employees on store procedures and protocols, fostering a positive work culture that prioritized teamwork and collaboration.
- Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
Costumer Service Associate
3 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Yes
Skills
Problem-Solving
Time Management
Teamwork and Collaboration
Attention to Detail
Problem-solving abilities
Competitive
Excellent Communication
Effective Communication
Decision-Making
Self Motivation
Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
10.2023 - CurrentRead More
Costumer Service Associate
Walgreens
10.2022 - 01.2023Read More
Designated Hitter (DH)
Walgreen's Pharmacy
01.2022 - CurrentRead More
Sylvester Greenwood Academy
Yes
Read More