Astrid Larissa Torres Amador
Richmond ,CA
Summary
Proven track record at Walgreens in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and communication skills. Expert in managing high-volume transactions and fostering team collaboration, significantly contributing to store performance and customer service excellence.
Overview
3
3
years of professional experience
Work History
Designated Hitter (DH)
Walgreen's Pharmacy
01.2022 - Current
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Trained new employees on store procedures and protocols, fostering a positive work culture that prioritized teamwork and collaboration.
- Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
Costumer Service Associate
Walgreens
10.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Customer Service Associate Cashier
Popeyes® Louisana Kitchen
03.2022 - 11.2022
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Restocked and organized merchandise in front lanes.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
Education
Yes -
Sylvester Greenwood Academy
Richmond, CA06.2023
Skills
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Competitive
- Excellent Communication
- Effective Communication
- Decision-Making
- Self Motivation
- Goal Setting
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service Associate
Walgreens
10.2022 - 01.2023
Customer Service Associate Cashier
Popeyes® Louisana Kitchen
03.2022 - 11.2022
Designated Hitter (DH)
Walgreen's Pharmacy
01.2022 - Current
Yes -
Sylvester Greenwood Academy
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