Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asucena Jativa

Deltona,FL

Summary

Objective


Dedicated and results-driven professional with a strong passion for customer satisfaction and a proven track record of delivering exceptional support. Seeking the role of Customer Care Specialist at Veritas to leverage my excellent communication skills. Committed to swiftly responding inquires, providing first-level customer support, and collaborating seamlessly with cross-functional teams to ensure prompt issue resolution and drive customer loyalty. Eager to contribute to exceeding customer expectations and optimizing end to end customer relationships while thriving in a positive and collaborative team environment.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

State Farm
05.2021 - Current
  • Enthusiastically provide exceptional customer service face to face or via phone.
  • Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
  • Expert in billing from taking payments, identifying rate increases and conducting a billing analysis to ensure customers understood current or past bills.
  • Successfully schedule appointments for warm leads that would prefer face to face interactions.
  • Handle policies from commercial to residential.
  • Currently have my 440 insurance licesne.

Sales Representative & Customer Service

Frontier Communications
09.2013 - 03.2016
  • Provided outstanding sales to increase revenue to potential clients and up-sell with current clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided an account review with existing customers and ensured they were on the best package that would fit their needs.

Education

High School Diploma -

Crescent City High School
Crescent City, FL
05.2013

Skills

  • Fluent in Spanish & English including read & write
  • Microsoft office, Excel, Powerpoint, Word, Outlook, Forms & Sharepoint
  • CRM & Avaya
  • 440 Insurance License

Timeline

Customer Service Representative

State Farm
05.2021 - Current

Sales Representative & Customer Service

Frontier Communications
09.2013 - 03.2016

High School Diploma -

Crescent City High School
Asucena Jativa