Asusena Dominguez
Ocala,FL
Summary
Dynamic customer service professional with a proven track record at West Shore Home, excelling in conflict resolution and empathetic support. Skilled in team collaboration, I enhance customer satisfaction and loyalty through effective communication and problem-solving, ensuring a positive experience that drives repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
West Shore Home
09.2024 - 10.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts using CRM software to ensure accurate record-keeping.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Provided product knowledge support to customers, ensuring informed decision-making during purchase processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Server
Pepe’s Mexican Restaurant
Ocala, FL
05.2023 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and provided detailed food and beverage descriptions.
- Processed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new staff on restaurant protocols, improving team performance and service quality.
- Resolved guest complaints professionally, ensuring satisfaction and repeat patronage.
Horse Caretaker
Keeneland
Lexington, KY
03.2020 - 11.2022
- Administer daily feeding and nutrition plans for horses, ensuring optimal health and performance.
- Maintain cleanliness and organization of stables, promoting a safe environment for horses and staff.
- Assist with grooming and bathing, enhancing horse care routines and overall well-being.
- Monitor horse behavior and health, reporting any concerns to senior caretakers promptly.
- Implement preventative care practices, reducing the risk of illness or injury among horses.
- Train new staff on proper horse handling techniques, fostering a knowledgeable team environment.
Education
No Degree -
Dunnellon High School
Dunnellon, FLSkills
- Customer relationship management
- Order processing
- Conflict resolution
- Team collaboration
- Effective communication
- Empathetic customer support
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
West Shore Home
09.2024 - 10.2025
Restaurant Server
Pepe’s Mexican Restaurant
05.2023 - 09.2025
Horse Caretaker
Keeneland
03.2020 - 11.2022
No Degree -
Dunnellon High School