Asusena Estrada
Lewisville
Summary
Top-notch Customer Service Executive with outstanding listening and team collaboration skills. Bilingual and dedicated to finding effective solutions to problems. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Team Leader
Bath & Body Works
09.2024 - Current
- Established open and professional relationships with team members to resolve various issues quickly
- Evaluated staff performance, and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
- Provided outstanding customer service.
Sales Associates
Macy's
08.2023 - 08.2024
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for the sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty
- Built relationships with customers to encourage repeat business.
MIT (Manager in Training)
Rally House
09.2022 - 08.2023
- Acted with integrity, honesty, and knowledge to promote a culture of the company.
- Handled day-to-day customer or client questions via telephone or email
- Used company reports to analyze sales, gross profit, and inventory activities.
- I described the product to customers and accurately explained the details and care of the merchandise.
Education
Bachelor of Arts - Buisness
Southern New Hampshire University
Hooksett, NH08-2028
Some College (No Degree) - International Business
Tarrant County College
Hurst, TXSkills
- Attention to detail
- Mentoring
- Bilingual
- Complaint resolution
- Leadership
- Conflict resolution
- Work planning
- Task delegation
- Documentation and reporting
- Relationship building
- Safety processes and procedures
- Complex problem-solving
Awards And Acknowledgments
- Employee Of the Month, Recognition for outstanding performance and contribution within the company
- Leadership and Team Collaboration Award, Acknowledgements of strong leadership and contributions to team success
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Bath & Body Works
09.2024 - Current
Sales Associates
Macy's
08.2023 - 08.2024
MIT (Manager in Training)
Rally House
09.2022 - 08.2023
Bachelor of Arts - Buisness
Southern New Hampshire University
Some College (No Degree) - International Business
Tarrant County College
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