Asuzenna Romero
Dallas,TX
Summary
Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 1 year in pharmaceutical healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Energetic team-player experienced working in high-volume medical practice environment. Skilled in marketing and sales with strong knowledge of medical terminology and prescriptions for wide range of treatments. Strong process management, customer service and communication skills.
Overview
4
4
years of professional experience
Work History
Registered Dental Assistant
Creekside Family Dentistry
07.2023 - 11.2023
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Registered Dental Assistant
Bear Creek Family Dentistry
08.2022 - 07.2023
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, Action and Action.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Action and Action.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared and positioned patients for procedures by Action, clipping dental napkins and placing patient safety devices.
Answering Service Operator
Always Answer
07.2019 - 08.2021
- Maintained high level of customer service through friendly and polite demeanor.
- Resolved customer issues through research and problem solving.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Relayed and transcribed written and verbal messages to personnel.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2021
Skills
- Communicating to Patients and Families
- Explaining Policy and Procedures
- Caring and Empathetic
- Providing Information and Resources
- Gathering Information from Patients
- Helpful and Service-Oriented
- Patient Confidentiality and Data Security
- Organized and Efficient
- Resolving Problems
- Documenting and Recording Information
- Database Search and Data Entry Skills
- Bilingual Spanish and English
- Billing Issue Resolution and Support
Timeline
Registered Dental Assistant
Creekside Family Dentistry
07.2023 - 11.2023
Registered Dental Assistant
Bear Creek Family Dentistry
08.2022 - 07.2023
Answering Service Operator
Always Answer
07.2019 - 08.2021
High School Diploma -
Duncanville High School
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