Aswan Mapp
New York
Summary
Dynamic and results-driven sales leader with 5+ years of experience in leading teams to success and consistently exceeding sales targets. Proven track record of driving employee engagement, productivity, and customer loyalty. Recognized as a top sales performer, ranking #1 at Canada Goose 5th Ave as a million-dollar seller in 2024. Expertise in team management, customer service, and operational excellence.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Team Lead of Experience
Canada Goose
09.2022 - 01.2025
- Lead a team of 10+ brand ambassadors to deliver exceptional customer service and exceed sales goals
- Foster client relationships and drive loyalty by educating customers on new products, launches, and events
- Trusted key holder and emergency contact for the 5th Ave location, responsible for managing key operations
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Sales Associate - Gold
Superdry
10.2017 - 09.2022
- Consistently exceeded sales targets by effectively showcasing products that met customers' needs
- Managed all aspects of the checkout process, including refunds and returns
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with the store team to improve performance through feedback and idea sharing
- Maintained store appearance and ensured stock was replenished to meet demand
Education
High School Diploma -
New World Academy
Miami, FL 05.2001 - 01.1997
No Degree -
Delaware State University
Dover, DE 05.2001 - 01.2018
Skills
- Microsoft Word
- Microsoft Excel
- POS systems
- Mobile POS
- Relationship-building
- Retail sales
- Inventory management
- Conflict resolution
- Team collaboration
- Coaching and Mentoring
- Operations Management
- Material logistics
Timeline
Team Lead of Experience
Canada Goose
09.2022 - 01.2025
Sales Associate - Gold
Superdry
10.2017 - 09.2022
High School Diploma -
New World Academy
05.2001 - 01.1997
No Degree -
Delaware State University
05.2001 - 01.2018
Similar Profiles
Jakara LewisJakara Lewis
Brand Ambassador at Canada GooseBrand Ambassador at Canada Goose
Mai Aida MbowMai Aida Mbow
Brand Ambassador at Canada GooseBrand Ambassador at Canada Goose
Rosalie RodriguezRosalie Rodriguez
Brand Ambassador at Canada GooseBrand Ambassador at Canada Goose