Dayeli Paulino
Oviedo,FL
Summary
College graduate with hopes to enter the medical field. Searching for a Medical Program focused on research and a patient-centered environment. Skilled at electronic charting, assessments, and patient relations. Well-trained and motivated to exceed expectations. Proven to bring results and work in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead, Customer Service Experience
Amazon
09.2021 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Scribe
Scribe America
10.2022 - 03.2023
- Scribe at Torneria Pediatrics
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
Brand Ambassador
Victoria's Secret
11.2020 - 11.2021
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Customer Service Associate
Best Buy
10.2019 - 01.2020
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Manager
McDonald's
08.2018 - 11.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Brand Ambassador
American Eagle Outfitter
07.2019 - 10.2019
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Intern-Volunteer
Homestead Hospital
01.2018 - 06.2019
- Shadowed the Charge Nurse in the Intensive Care Unit and the Emergency Room to gain knowledge on bedside manners and how to tailor to each patient's unique needs.
Education
Bachelor of Science - Health Sciences Pre-Clinical Track
University of Central Florida
Orlando, FL12.2023
High School Diploma -
Medical Academy For Science And Technology At Homestead
Homestead, FL06.2019
Skills
- Bilingual - English and Spanish
- Quick learner/ Adaptable/ Detail-oriented
- Communication Skills
- Time management
- Staff Training
- Customer Relations
- Microsoft Word
- Active Listening/ Critical Thinking
- Typing Proficiency
- Medical Terminology Knowledge
- Research
- Documentation
Certification
- CITI Certification (October 2022)
- HIPAA Certification (October 2022)
- HIPAA and Harassment Certification (November 2022)
- Fundamentals of Personal Protective Equipment (PPE) in Clinical Laboratories (October 2023)
- CNA - Certified Nurse Assistant (February 2024)
- Basic Life Support (February 2024)
Awards
7th Annual Emerging Healthcare Leader Award (Homestead Hospital- May 2019) 2-time employee of the Month (McDonald's- January and June 2019) Employee of the Month (Victoria's Secret- June 2021) Employee of the Month (Amazon- March 2022) Dean's list (University of Central Florida- December 2021)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scribe
Scribe America
10.2022 - 03.2023
Team Lead, Customer Service Experience
Amazon
09.2021 - Current
Brand Ambassador
Victoria's Secret
11.2020 - 11.2021
Customer Service Associate
Best Buy
10.2019 - 01.2020
Brand Ambassador
American Eagle Outfitter
07.2019 - 10.2019
Manager
McDonald's
08.2018 - 11.2019
Intern-Volunteer
Homestead Hospital
01.2018 - 06.2019
Bachelor of Science - Health Sciences Pre-Clinical Track
University of Central Florida
High School Diploma -
Medical Academy For Science And Technology At Homestead