Alaina Swichar
Boynton Beach,Florida
Summary
Results-driven Project Specialist with extensive experience in project lifecycle management, client relations, and process implementation. Proven track record of delivering projects on time and within budget, overseeing multiple projects simultaneously, and mitigating risks. Skilled in stakeholder engagement, financial management, and strategic account management. CAPM certified with a commitment to promoting employee and customer experiences. Seeking to leverage expertise in driving seamless project delivery and sustaining robust client relationships as a Project Coordinator.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Service Coordinator
Vestis
2024.02 - Current
- Manage, on average, 30 cases per day with positivity, focusing on customer satisfaction and retention.
- Enhance client satisfaction through prompt and attentive customer service, addressing inquiries and resolving issues within 48 hours.
- Maintain accurate and current customer account data.
- Collaborate with Inside Sales Agents to improve customer service processes and support structures company-wide.
- Implement new processes and programs for customer usage, increasing efficiency by 25%.
Senior Assistant Project Manager
Cushman And Wakefield
2022.06 - 2024.01
- Managed and executed client implementation projects, achieving a 15% reduction in project timelines and enhanced client satisfaction.
- Collaborated with cross-functional teams for seamless project delivery while ensuring proactive client communication throughout all project phases.
- Organized and maintained project documents from bidding to invoicing
- Managed an average of 30 small projects simultaneously, showcasing strong multitasking and organizational skills.
- Led project meetings, identifying and addressing challenges strategically. Disseminating notes after every call.
- Implemented improved account management strategies, sustaining client relationships and identifying client-specific needs.
- Prepared comprehensive status reports, increasing stakeholder awareness and project progress visibility by 25%.
Client Experience Specialist
Cushman And Wakefield
2020.03 - 2022.06
- Collaborated with cross-functional teams to implement employee experience programs, resulting in a 20% increase in employee satisfaction.
- Optimized communication strategies, achieving reduced project timelines and cost savings.
- Conducted monthly inspections to maintain top-tier customer satisfaction, resulting in a 20% improvement in feedback scores.
- Anticipated and resolved workplace maintenance needs, increasing operational efficiency by 20%.
- Achieved 95% client satisfaction through consistent delivery of 'White Glove' service.
Assistant Property Manager
Firstservice Residential
2014.01 - 2020.03
- Managed property operations in alignment with board objectives, ensuring peak standards.
- Collaborated effectively with vendors and maintenance teams to maintain property standards.
- Oversaw invoice review for accuracy and analyzed monthly financials, reporting variances to the Board.
- Led diverse employee groups to deliver exceptional customer service, resulting in a 30% increase in resident satisfaction.
- Coordinated special projects with minimal inconvenience to residents, decreasing complaints by 20%.
Education
Bachelor of General Studies - Business Administration
Florida Atlantic University
Boca Raton, FLSkills
- Performance Tracking
- Exceptional communication
- Technical aptitude
- Relationship Building
- Problem-Solving
- Customer Service
- Multiple Priorities Management
- Attention to Detail
- Project Lifecycle
- Budget coordination
Certification
- Certified Associate in Project Management, Project Management Institute - August 2022
Timeline
Sales Service Coordinator
Vestis
2024.02 - Current
Senior Assistant Project Manager
Cushman And Wakefield
2022.06 - 2024.01
Client Experience Specialist
Cushman And Wakefield
2020.03 - 2022.06
Assistant Property Manager
Firstservice Residential
2014.01 - 2020.03
Bachelor of General Studies - Business Administration
Florida Atlantic University
- Certified Associate in Project Management, Project Management Institute - August 2022
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