Lisa Hotchkiss
Rutland,VT
Summary
Experienced Sales Coordinator with 20+ years supporting account growth through customer communication, CRM management, and proposal coordination. Known for process improvement, issue resolution, and smooth sales operations across dispatch, operations, and account teams.
Overview
24
24
years of professional experience
Work History
Sales Coordinator - Inside Sales
Casella Waste Management
09.2009 - 09.2026
- Coordinated sales proposals, contracts, and customer follow-up to support waste and recycling account growth.
- Managed CRM records, ensuring accurate quotes, service details, and pipeline updates for sales team visibility.
- Scheduled customer appointments and site visits, aligning sales activity with operational capacity and service timelines.
- Prepared pricing documents, service agreements, and renewal materials for commercial and municipal accounts.
- Resolved customer inquiries, escalating service issues and order changes to appropriate internal teams.
- Collaborated with dispatch, operations, and account managers to maintain seamless service execution.
- Reviewed account information for accuracy, preventing billing errors and supporting smooth contract administration.
- Trained new staff on sales support processes, documentation standards, and customer service procedures.
Sales Coordinator
OMYA North America
06.2002 - 08.2009
- Coordinated customer order processing, ensuring accurate entry, fulfillment, and delivery follow-up.
- Managed sales support workflows, resolving pricing, shipping, and invoicing discrepancies with internal teams.
- Tracked order status in ERP systems, maintaining accurate records and timely communication.
- Supported sales representatives with quote preparation, contract updates, and account documentation.
- Liaised with operations, logistics, and customer service to align schedules and shipment priorities.
- Reviewed customer requirements and product availability to prevent delays and service issues.
- Improved order accuracy by standardizing sales support procedures and documentation practices.
- Trained team members on coordination processes, system usage, and customer response standards.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Education
Bachelor of Science - Business Management
College of St. Joseph The Provider
05-1990
High School Diploma -
Mount Saint Joseph Academy
06-1985
Skills
- Customer communication
- Data entry
- Goals and performance
- Motivational leadership
- Sales reporting
- Analytical thinking
- Sales strategy development
- Goal-oriented mindset
- Effective negotiation
- Prospecting skills
- Sales training
- Recordkeeping
- Issue resolution
- Sales strategy
- Sales expertise
- Cross-selling techniques
- Contract preparation
- Upselling strategies
- Compliance management
- Report generation
- Upselling
- CRM software proficiency
- Schedule management
- Scheduling
- Account management
- Report creation
- Lead generation
- Proposal development
- Process improvement
- Performance tracking
- Team collaboration
- Team building
- Workflow coordination
- Relationship management
- Pipeline management
- Sales event coordination
- Customer feedback
- Sales support
- Customer support
- Customer service
- Client relations
- Relationship building
- Customer relations
- Sales development
- Interpersonal communication
- Records management
- Customer retention
- Account servicing
- Sales advising
- Problem-solving
- Sales closing
- Lead prospecting
- Contract negotiations
- Client service
- Selling relationships
- Success management
- Account development
- Product knowledge
Timeline
Sales Coordinator - Inside Sales
Casella Waste Management
09.2009 - 09.2026
Sales Coordinator
OMYA North America
06.2002 - 08.2009
Bachelor of Science - Business Management
College of St. Joseph The Provider
High School Diploma -
Mount Saint Joseph Academy