Asya Johnson
Jacksonville,FL
Summary
Dedicated Customer Service Specialist with over 6+ years of extensive experience providing skills to
prioritize and multi-task in fast-paced working environment. Successfully works as part of team to
reach personal and business goals. Known for successfully handling escalated customer support
issues
Overview
3
3
years of professional experience
Work History
Consumer Loan Specialist
TEKsystems
03.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Compiled documentation necessary to successfully fund over Number loans per month.
- Managed communications as central point of contact for entire lending process.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Educated customers about Type loan options, benefits and restrictions.
- Submitted loan applications to credit analysts for further verification and suggestions.
Delivery Driver
FedEx Ground
05.2022 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Technical Support Representative
Concentrix
12.2021 - 04.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Waynesburg Central High School
05.2018
Skills
- Goal oriented
- Banking
- Documentation review
- Loan processing
- Loan servicing
- Consumer lending
- Loans
- Team collaboration
- Active listening
- Verbal and written communication
- Technical support
- Issue troubleshooting
- Appointment scheduling
- Microsoft outlook
- Mobile device management
- Apple product expertise
- Remote technical support
- Dependable and reliable
- Safe driving
- Loading and unloading
- GPS and route planning
- Heavy lifting
- Delivery scheduling
- Stocking and inventory
Timeline
Consumer Loan Specialist
TEKsystems
03.2024 - Current
Delivery Driver
FedEx Ground
05.2022 - 01.2023
Technical Support Representative
Concentrix
12.2021 - 04.2022
Waynesburg Central High School