Kimberly Thomas Bush
Cincinnati
Summary
Dedicated consumer loan specialist with expertise in loan processing, documentation review, and client relationship management. Committed to enhancing customer satisfaction and expediting loan approvals.
Overview
14
14
years of professional experience
Work History
Consumer Loan Specialist
Fifth Third Bank
Cincinnati, OH
01.2022 - 06.2026
- Evaluated consumer loan applications to ensure adherence to regulatory guidelines and company policies.
- Assisted clients in understanding loan products, fostering informed decision-making and enhancing customer satisfaction.
- Processed loan documentation efficiently, maintaining accuracy and compliance throughout application lifecycle.
- Collaborated with underwriting team to expedite loan approvals and resolve discrepancies effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Single Point of Contact(SPOC) Loss Mitigation
Fifth Third Bank
Cincinnati, OH
11.2012 - 01.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Analyzed customer feedback data to identify trends and inform service enhancements for better results.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries and issues using CRM software to ensure satisfaction.
- Trained new representatives on company protocols and effective customer interaction techniques.
Education
Associate of Arts - Business Administration
University of Cincinnati
Cincinnati, OHSkills
- Goal oriented
- Banking
- Documentation review
- Loan processing
- Team player
- Customer service-focused
- Credit analysis
- Risk management assessments
- Credit assessment
- Loan application management
- Verbal and written communication
- Client relationship building
Timeline
Consumer Loan Specialist
Fifth Third Bank
01.2022 - 06.2026
Single Point of Contact(SPOC) Loss Mitigation
Fifth Third Bank
11.2012 - 01.2022
Associate of Arts - Business Administration
University of Cincinnati