Summary
Overview
Work History
Education
Skills
Timeline
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Asya Whitehead

Columbus,OH

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Fraud Prevention Specialist

Chase Bank
Westerville, 43231
08.2021 - Current
  • Assisted in the design and execution of fraud awareness campaigns to educate customers and employees.
  • Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
  • Assisted in the development of anti-fraud policies, procedures, and controls.
  • Review high dollar amount customers protection of their account for risk for fraud
  • Understanding and knowing what fraud looks like
  • Reviewing customers money movements verifying if it is an valid transaction

Mortgage Default Specialist

Huntington Bank
Columbus, OH
09.2016 - 06.2021
  • Mortgage Collections:
  • Mentor and train new hires
  • Collect debt by Inbound/Outbound calling
  • Managed delinquent accounts in a timely and effective manner
  • Established payment plans and ensured consistent account activity and communication
  • Residential Foreclosure:
  • Understanding Conv/FHA/USDA/VA
  • Work with FNMA & Freddie Mac loans etc
  • Review Original note agreement /Mortgage Deed/ Title work
  • Work with a variety of law firms/ emailing attorneys for status updates on cases : Review of Referral/ Complaints/Judgements/Sale
  • Sending out Reinstatement/Payoff quotes

Customer Service

Teleperformance/ Ann Taylor
09.2015 - 12.2015
  • Answer customers telephone calls regarding existing accounts
  • Resolved service issues
  • Respond appropriately to customers question and comments

Education

High school diploma -

Westerville-North High School
05.2014

Skills

  • Fraud detection
  • Regulatory compliance
  • Policy development
  • Transaction monitoring
  • Data analysis
  • Fraud investigation
  • Banking
  • Fraud patterns
  • Time management
  • Reliability
  • Multitasking Abilities

Timeline

Fraud Prevention Specialist

Chase Bank
08.2021 - Current

Mortgage Default Specialist

Huntington Bank
09.2016 - 06.2021

Customer Service

Teleperformance/ Ann Taylor
09.2015 - 12.2015

High school diploma -

Westerville-North High School
Asya Whitehead