Asyah Greene
Lenexa,KS
Summary
Adept at fostering team collaboration and leadership, I significantly enhanced team performance and customer satisfaction at Noodles & Company. With a talent for critical thinking and employee training, I excel in high-pressure environments, consistently achieving goals through effective decision-making and staff motivation. My approach combines rigorous workplace safety with a keen focus on customer service, driving success and operational excellence.
Overview
8
8
years of professional experience
Work History
Shift Manager
Noodles & Company
Olathe, KS
07.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Transportation Driver
Meadowbrook Rehab Hospital
Gardner, KS
01.2021 - 05.2022
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
Dietary Cook
Meadowbrook Rehab Hospital
Gardner, KS
09.2020 - 12.2020
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
- Kept accurate records of patient dietary information for reference during meal planning and preparation stages.
- Assisted in menu planning, incorporating seasonal ingredients for optimal taste and nutritional value.
- Followed standard recipes, menus and apportions according to established standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
Kitchen Manager
Fred P Otts
Olathe, KS
04.2017 - 05.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Sandwich Artist
SUBWAY®Restaurants
Olathe, KS
02.2017 - 08.2017
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Education
Applied Science - Interior Design
Johnson County Community College
Overland Park, KSOlathe North Highschool
Olathe, KS05.2016
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Relationship Building
- Team Development
- Delegating Work
- Mentoring and Coaching
- Delegation capabilities
- Flexible Schedule
- Hiring and Recruiting
- Equipment Troubleshooting
- Supply Ordering
- Active Listening
- Critical Thinking
- Computer Skills
- Coaching and Mentoring
- Team Collaboration and Leadership
- Assigning Work
- Shift Scheduling
Timeline
Transportation Driver
Meadowbrook Rehab Hospital
01.2021 - 05.2022
Dietary Cook
Meadowbrook Rehab Hospital
09.2020 - 12.2020
Shift Manager
Noodles & Company
07.2019 - Current
Kitchen Manager
Fred P Otts
04.2017 - 05.2019
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 08.2017
Applied Science - Interior Design
Johnson County Community College
Olathe North Highschool