Ata Aktarma
Operations Manager
Fort Lauderdale,FL
Summary
Sales-oriented operations manager with multifaceted experience with more than 2 years in sales, customer service, marketing; and more than 1 year in operations management for one of the top wholesale apparel companies in Miami. Forward-thinking team leader with strong communication skills and a proven competency for relationship building and first-rate customer relationships. Excellent organizational and time management skills. Ability to understand the complexities of tasks, change priorities, and meet deadlines.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Operations Manager
Zarga USA LLC
Miami, FL
01.2021 - Current
- Implement and maintain MS RMS to track inventory, business and financial analysis, manage client relations, and sales
- Prioritize customer satisfaction by immediately identifying potential problems through clear communication to establish effective relationships with over 30 recurring clients
- Construct a launch plan and effectively launched a secondary location in Miami; trained and supervised 4 staff
- Advanced productivity KPIs to achieve key business goals and objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Leasing Agent
University Communities
Tallahassee, FL
02.2019 - 05.2020
- Used Entrata to qualify leads, schedule tours, and ensure lease completion for over 20% of the building’s occupancy
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Generate awareness, interest and excitement via social media, housing fairs, and other marketing events to recruit new residents.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Education
Bachelor of Science - psychology
Florida State University
Tallahassee, FL 07.2015 - 12.2020
Skills
Google and MS Office Suite Proficiency
SaaS
Negotiation and problem solvingHigh energyCommunication and Customer service
Time management and organization
Timeline
Operations Manager
Zarga USA LLC
01.2021 - Current
Leasing Agent
University Communities
02.2019 - 05.2020
Bachelor of Science - psychology
Florida State University
07.2015 - 12.2020