Atalia Lakes
Waddell,AZ
Summary
Proven customer service expert with a track record of enhancing customer satisfaction, notably achieving a 4.9/5 rating at Instacart. Demonstrated reliability and empathy, adept at resolving complaints and ensuring loyalty. Skilled in product picking and maintaining workplace cleanliness, contributing to efficient operations and positive client relationships at Walmart and Instacart.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Instacart
04.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided personal shopping services to a variety of clients, Developed relationships with clients to better understand their shopping needs and preferences, Advocated for clients to ensure their needs and requests were met, Efficiently sorted and loaded packages into vehicles, ensuring accurate routing, following assigned routes and schedules to deliver packages to customers within designated time frames, Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns and maintaining a 4.9/5 customer service rating.
Customer Service Representative
Walmart
10.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer transactions, Worked with customers who have complaints, orders, returns, or require information about products, services and purchases, lifted and moved items over 50lbs on a regular basis alone and with a team.
Education
Lakes Academy
06.2022
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Loading and unloading
- Workplace cleanliness
- Reliability and punctuality
- Customer satisfaction
Timeline
Online Personal Shopper
Instacart
04.2023 - Current
Customer Service Representative
Walmart
10.2020 - 01.2023
Lakes Academy