Atavia Mashore
Salisbury,NC
Summary
Detail-oriented EVS Technician with [Number] years of experience maintaining clean, sanitary and organized hospitals. Offering excellent communication skills with management teams, peers and patients. Reliable and hardworking with professional demeanor.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Hardworking [Job Title] bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.
Overview
10
10
years of professional experience
Work History
EVS Technician
Department of Veterans Affairs
Salisbury, NC
07.2024 - Current
- Performed floor washing
- Completed assigned sweeping, floor maintenance
- Operated and maintained cleaning equipment
- Cleaned, sanitized and organized facility to avoid spread of germs.
- Placed wet floor signs to protect staff and patients from fall or injury.
- Emptied trash cans, sorted recycling and properly disposed of waste.
- Created organized work schedule for maintenance employees.
- Collected and disposed of biohazard waste according to OSHA regulations.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Serviced, cleaned and restocked restrooms.
- Dusted furniture, machines or equipment.
Medical Support Assistant
Department of Social Services
Salisbury, NC
03.2018 - 10.2021
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Communicated pertinent information and potential problems to physicians and nurses.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
Call Center Agent
Convergys
Charlotte, NC
05.2015 - 12.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Consulted with customers regarding needs and addressed concerns.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Managed high-volume of inbound and outbound customer calls.
- Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Personal Care Assistant
Ally Home Care
Salisbury, NC
06.2014 - 10.2015
- Provided ongoing compassionate patient care for each client.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Completed scheduled patient check-ins and progress reports for clients.
- Transported patients to medical, dental and personal care appointments.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Supported bathing, dressing and personal care needs.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Salisbury High School
Salisbury, NC06-2013
Some College (No Degree) -
Cabarrus Community College
Salisbury, NCSkills
- Restroom Servicing
- Biohazard Disposal
- Conscientious and Detail-Oriented
- OSHA Compliance
- Strong Work Ethic
- Sanitization techniques
- Sweeping and Mopping
- Safety Standards and Protocols
- Willingness to Learn
- HAZMAT Training
- Facility monitoring
- Trash Collection and Removal
- Patient Communication
- Patient Scheduling
- Patient Flow Management
- Quick problem solver
- Medical Records Management
- Compassionate patient care
- Housekeeping
- Meal Planning
- Compassionate Care
Timeline
EVS Technician
Department of Veterans Affairs
07.2024 - Current
Medical Support Assistant
Department of Social Services
03.2018 - 10.2021
Call Center Agent
Convergys
05.2015 - 12.2018
Personal Care Assistant
Ally Home Care
06.2014 - 10.2015
High School Diploma -
Salisbury High School
Some College (No Degree) -
Cabarrus Community College