Ataya Colbert
Warner Robins,GA
Summary
Energetic Customer Service Representative with 6 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
10
10
years of professional experience
Work History
Warehouse Lead
Tyson Distribution Center
01.2023 - Current
- Assisting the supervisors with production flow.
- Assigning trucks to load and unload.
- Planning, assigning, directing work and resolving problems.
- Managing the workload, planning and allocating orders, researching shorts and discrepancies
- Making sure all loads are closed out on time and giving detailed explanations if loads are late
Customer Service Representative
GEICO
04.2021 - 04.2022
- Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Created 10 customer service email scripts used across the company to interact with customers
- Resolved over 100 customer complaints per week via phone and in-person
- Audited recorded customer calls and provided detailed feedback to Area Managers
- Recorded assessments electronically into a file review database
- Completed targeted audits as requested as well as provided specific data relating to audit findings
- Identified quality trends and provided feedback to Management
- Utilize various software applications to complete tasks, create reports and deliver results.
Consolidation & Receiving Associate
KHOLS DISTRIBUTION CENTER
02.2016 - 04.2021
- Oversee the department making sure everyone and everything is running properly
- Receive and sort freight shipments
- Maintain a safe and clean work area
- Scan and code packages for delivery
- Unload packages and parcels on and off trucks
- Keep records of completed jobs and report any cargo discrepancies to superiors
- Utilize various software applications to complete tasks, create reports and deliver results.
Individual Service Worker
RIVER EDGE BEHAVORIAL CENTER
01.2015 - 02.2016
- Observes and monitors client behavior, prepares and maintains records of client's progress and services performed and reporting changes to a manager or supervisor
- Provides personal care such as cleaning, cooking, distribute medicines & washing clothes
Education
GED -
Central Georgia Technical College
Skills
- Insurance
- Policy/Account changes
- Service-Oriented
- Conflict Resolution expert
- Written Communication skills
- 90 WPM Typing Speed
- Data Entry
- Time Management
- Phone Etiquette
- Analysis & Research
- Warehouse functions
- Shipping and receiving
- Load Planning
Timeline
Warehouse Lead
Tyson Distribution Center
01.2023 - Current
Customer Service Representative
GEICO
04.2021 - 04.2022
Consolidation & Receiving Associate
KHOLS DISTRIBUTION CENTER
02.2016 - 04.2021
Individual Service Worker
RIVER EDGE BEHAVORIAL CENTER
01.2015 - 02.2016
GED -
Central Georgia Technical College
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