Andrew Brown
Henderson,NV
Summary
Experienced hospitality professional prepared for dynamic tasting room environments. Brings proven track record of elevating guest satisfaction and streamlining operations. Highly collaborative, focused on achieving results, and adaptable to changing demands. Proficient in team leadership and customer engagement.
Overview
13
13
years of professional experience
Work History
Tasting Room Manager
Siren Song Vineyard Estate & Winery
01.2021 - 01.2024
- Oversaw daily operations and sales volume in the tasting room
- Performed product inventory management
- Assigned daily operational task to staff
Tasting Room Lead and Winemaking Assistant
Siren Song Vineyard Estate & Winery
01.2017 - 01.2021
- Boosted growth of wine club and increased bottle sales numbers
- Assisted in wine production in nearby facility
- Filled online orders and wine club shipments
- Provided exceptional customer service, resulting in increased repeat visits and positive online reviews.
Guest Services Associate
Siren Song Vineyard Estate & Winery
01.2015 - 01.2017
- Provided tastings and handled retail sales using POS
- Contributed to increase in wine club memberships by delivering exceptional customer service
- Acted as a brand ambassador, educating guests about product
Field Staff
Hello! Las Vegas
01.2012 - 01.2015
- Assisted clients and their guests with contracted services in a professional demeanor
- Greeted clients on arrival & departure transportation to and from airport/hotel
- Arranged vehicles and communicate with drivers so clients board in a timely manner
- Escorted groups on tours and during activities
Associate Trainer
Panera Bread
01.2011 - 01.2015
- Assisted in all areas of restaurant to maintain excellent customer service
- Trained new employees on steps of service in accordance with company procedure
- Maintained clean working areas to ensure food safety
Education
Bachelor of Arts - HIstory
University of Nevada, Las Vegas
Las Vegas, NV12.2014
Skills
- 10 Years of Customer Service Experience
- Highly Detail-Oriented
- Strong Team Player
- Effective Communication
Timeline
Tasting Room Manager
Siren Song Vineyard Estate & Winery
01.2021 - 01.2024
Tasting Room Lead and Winemaking Assistant
Siren Song Vineyard Estate & Winery
01.2017 - 01.2021
Guest Services Associate
Siren Song Vineyard Estate & Winery
01.2015 - 01.2017
Field Staff
Hello! Las Vegas
01.2012 - 01.2015
Associate Trainer
Panera Bread
01.2011 - 01.2015
Bachelor of Arts - HIstory
University of Nevada, Las Vegas
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