A T E I L A H T O O N
Avondale,AZ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Total Quality Logistics Inc.
Tempe, AZ
06.2022 - 02.2024
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Dispatched information to service providers to schedule freight movement.
- Prioritized work based on business demands and freight delivery times.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations.
Cashier
La Casa Skilled Based Games
Charlotte, NC
02.2020 - 11.2020
- Ring up purchases, accept cash payments, restock supplies, and keep areas clean and organized
- Redeem money from machines, place money in customer accounts, update information, and fax data
- Determine charges, provide change, resolve complaints, and solicit sales of new and additional products
- Update account information and provide technical assistance when needed
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases.
Medicare Specialist/ Customer Service Representative
GoHealth, LLC
Charlotte, NC
03.2019 - 11.2019
- Answered inbound calls, placed outbound calls, and discussed Anthem insurance, along with Medicare & Medicaid qualifications
- Transferred calls to other departments, documented interactions, and provided qualifications and benefit packages
- Exceeded daily goals and metrics by handling 300 - 400 calls per day
- Engage with existing members, delivering high-quality customer service, and helping them navigate their new health insurance plan
- Educate members on how to use their insurance plan benefits
- Investigate and resolve members issues and escalate in certain cases
- Sell or cross-sell additional services to meet member needs
- Collaborate on special projects to expanding current services provided and bring additional value to members
- Work simultaneously with multiple systems and databases.
Cashier / Customer Service
Queen City Skillville
Charlotte, NC
02.2018 - 03.2019
- Ring up purchases, accept cash payments, restock supplies, and keep areas clean and organized
- Redeem money from machines, place money in customer accounts, update information, and fax data
- Determine charges, provide change, resolve complaints, and solicit sales of new and additional products
- Update account information and provide technical assistance when needed
- Backed up store team members with restocking, merchandising, and cleaning work
- Handled cash, check, and card transactions with consistent attention to detail and maintained balanced drawer.
Server / Cashier / Customer Service
Waffle House
Phoenix, AZ
08.2013 - 12.2017
- Took orders accurately, sold and upsold items, and entered orders using point of sale computer system
- Stayed familiar with menu items, advised patrons of specials, and answered questions
- Completed assigned duties, stocked supplies, accepted payments, and operated cash register.
Warehouse Associate
Classic Party Rentals
Phoenix, AZ
02.2013 - 10.2013
- Organized party items and washed and cleaned items before and after customer use
- Received, stored, and prepared merchandise that was stored in company warehouse
- Worked under limited supervision following standardized practices and methods.
Caregiver
Good Neighbor Support Services
Surprise, AZ
08.2012 - 01.2013
- Cared for clients in their homes, assisted with hygiene and grooming, and monitored medication intake
- Prepared meals, cleaned house, ran errands, scheduled appointments, and attended appointments with clients
- Cared for elderly and disabled clients, ensured their safety, and provided companionship.
Volunteer
St. Mary's Food Bank
Surprise, AZ
06.2012 - 06.2012
- Communicated with members of the community
- Assisted with bagging and placing food items into boxes for those who were in need.
Education
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
Clearwater, FL06-2020
High School Diploma -
Valley Vista High School
Surprise, AZ05-2010
Skills
- Greenway Prime Suite EHR
- Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint
- Typing Speed: 90 WPM
- Cash handling
- Cash register operation
- Customer service
- Shipment Tracking
- OSHA Compliance
- Contract Negotiation
- Quality Control Analysis
- 3PL and LTL knowledge
- Analytical Thinking
- Performance Management
- Client Relations
- Spreadsheet tracking
- Communication
- Driver Scheduling
- Data Entry
- Dispatching
- Process Improvement
- Quality Assurance
Affiliations
Customer service oriented professional with 10+ years customer service industry experience and 3+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Builds trust and respect by consistently meeting and exceeding expectations.
Certification
2020 HIPAA Essentials for Healthcare Professionals Certificate
Languages
English
Full Professional
Timeline
Logistics Coordinator
Total Quality Logistics Inc.
06.2022 - 02.2024
Cashier
La Casa Skilled Based Games
02.2020 - 11.2020
Medicare Specialist/ Customer Service Representative
GoHealth, LLC
03.2019 - 11.2019
Cashier / Customer Service
Queen City Skillville
02.2018 - 03.2019
Server / Cashier / Customer Service
Waffle House
08.2013 - 12.2017
Warehouse Associate
Classic Party Rentals
02.2013 - 10.2013
Caregiver
Good Neighbor Support Services
08.2012 - 01.2013
Volunteer
St. Mary's Food Bank
06.2012 - 06.2012
Associate of Science Degree - Health Sciences
Ultimate Medical Academy
High School Diploma -
Valley Vista High School