Shavion Pearson
Stockbridge,GA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
10
10
years of professional experience
Work History
Customer Care Coordinator
Continuum Global Solutions
11.2020 - Current
- Communicating with customers through various channels.
- Practicing and enforcing all HIPPA guidelines and regulation standards.
- Prepares product or service reports by collecting and analyzing customer information.
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Patient Care Assistant
Right At Home Care
05.2017 - 11.2020
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Assisted clients with daily living activities such as bathing, dressing, and meal preparation
- Provided emotional support and encouragement to clients and their families.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Door Greeter
Macy’s
06.2014 - 05.2017
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Provided exceptional service to customers with special needs, offering assistance or locating store personnel when needed.
- Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned.
- Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses.
Education
Certification - RBT
Autism Partnership Foundation
09.2023
Diploma - Medical Administrative Assistant -
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2020
Certification - Nurse Aide
Golden Age Healthcare Training SW LLC
03.2019
Skills
- Greenway Prime Suite EHR
- Microsoft Office Applications
- Word and Excel
- Basic Coding Skills For ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Medical Terminology
- American Heart Association CPR, AED and First-Aid Certified
Timeline
Customer Care Coordinator
Continuum Global Solutions
11.2020 - Current
Patient Care Assistant
Right At Home Care
05.2017 - 11.2020
Door Greeter
Macy’s
06.2014 - 05.2017
Certification - RBT
Autism Partnership Foundation
Diploma - Medical Administrative Assistant -
Ultimate Medical Academy - Clearwater
Certification - Nurse Aide
Golden Age Healthcare Training SW LLC
Similar Profiles
Nancy W. DahlbergNancy W. Dahlberg
Vice President, Human Resources at Continuum Global SolutionsVice President, Human Resources at Continuum Global Solutions
Shawayne O. PattersonShawayne O. Patterson
Customer Service Associate III (Team Lead) at Continuum Global SolutionsCustomer Service Associate III (Team Lead) at Continuum Global Solutions
Karen RamosKaren Ramos
Remote Bilingual Customer Service Representative at Continuum Global SolutionsRemote Bilingual Customer Service Representative at Continuum Global Solutions
Edwin BarezEdwin Barez
Customer Service Representative - Call Center at Continuum Global Solutions - NYC311Customer Service Representative - Call Center at Continuum Global Solutions - NYC311
Angela MooneyAngela Mooney
Customer Service Cashier at Ingles-MarketsCustomer Service Cashier at Ingles-Markets