Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

ATEKA SHAIKH

Manchester

Summary

Accomplished Operations Manager with a strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies, and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Also, I am a detail-oriented data entry specialist with over two years of experience in accurately inputting, verifying, and managing data. Proficient in using various data entry software, and tools. Seeking to leverage my skills to contribute to the efficiency and accuracy of data management at Spark Ignite. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE ASSOCIATE

WALLMART
MANCHESTER
08.2022 - Current
  • Provided exceptional customer service by addressing inquiries, and resolving complaints efficiently.
  • Assisted customers with product selection, returns, and exchanges, ensuring a positive shopping experience.
  • Maintained up-to-date knowledge of store policies, promotions, and product locations to provide accurate information to customers.
  • Processed transactions quickly and accurately, handling cash, credit, and debit payments.
  • Collaborated with team members to ensure a clean, organized store environment.
  • Utilized problem-solving skills to handle challenging customer situations with professionalism, and empathy.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Trained new employees on customer service protocols and store procedures.
  • Accurately handled cash transactions, including processing payments, giving correct change, and balancing cash drawers at the end of each shift.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Answered phone calls from customers promptly and courteously.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Updated databases with new and modified customer data.

MANAGER

GLORIA JEANS COFEE
MANCHESTER
10.2018 - 07.2022
  • Managed daily operations of a high-volume coffee shop, ensuring smooth, efficient service.
  • Trained and supervised a team of baristas and support staff, fostering a positive and productive work environment.
  • Implemented inventory control procedures, reducing waste, and optimizing stock levels.
  • Developed and executed marketing strategies to increase customer engagement and drive sales.
  • Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.
  • Handled customer complaints and feedback professionally, enhancing customer satisfaction and loyalty.
  • Monitored financial performance, including budgeting, forecasting, and cost control.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

CASHIER

HOME GOODS
NJ
06.2018 - 09.2018
  • Processed customer transactions efficiently and accurately, handling cash, credit, and debit payments.
  • Provided excellent customer service, assisting customers with inquiries, and resolving issues promptly.
  • Maintained a clean and organized checkout area, ensuring a pleasant shopping experience.
  • Balanced cash drawers at the end of each shift, ensuring accurate accounting of daily sales.
  • Assisted with stocking and organizing merchandise, keeping shelves well-presented and stocked.
  • Collaborated with team members to ensure smooth store operations, and a positive work environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.

DATA ENTRY SPECIALIST

SPARK IGNITE
GUJARAT
04.2016 - 03.2018
  • Accurately input data from various sources into digital databases.
  • Verify and correct data to ensure accuracy and consistency.
  • Maintain and update records with new information as it becomes available.
  • Perform data cleansing and validation to ensure data integrity.
  • Generate reports and summaries based on the entered data.
  • Collaborate with team members to ensure data accuracy and completeness.
  • Manage digital files and documents, ensuring they are organized and easily accessible.

Education

Associate Degree - Accounting

Manchester Community College
Manchester, CT
12-2025

Skills

  • Workflow Optimization
  • Accounts payable and receivables
  • Payroll processing
  • Customer service
  • Organizational Management
  • Performance Monitoring
  • Inventory Management
  • Business Planning
  • Team Building
  • Communication
  • Cash handling
  • Product knowledge
  • Microsoft Excel
  • Office
  • VLOOKUP
  • Financial analysis
  • Microsoft Outlook
  • Data entry
  • Data verification
  • Google Sheets
  • Attention to Detail
  • Time management
  • Typing speed and accuracy
  • Database Management
  • Accounts payable and receivables

Certification

CCC

Languages

  • English
  • Hindi
  • Gujarati

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

CUSTOMER SERVICE ASSOCIATE

WALLMART
08.2022 - Current

MANAGER

GLORIA JEANS COFEE
10.2018 - 07.2022

CASHIER

HOME GOODS
06.2018 - 09.2018

DATA ENTRY SPECIALIST

SPARK IGNITE
04.2016 - 03.2018

Associate Degree - Accounting

Manchester Community College

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ATEKA SHAIKH