Atelaite Langi
Sandy,UT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Sales Concierge
Aptive Environmental
05.2023 - Current
- Offered friendly and efficient service to Sales Representatives, handled challenging situations with ease.
- Addressed over 40 interactions per day assisting with Sales Representatives inquiries with timely and professional responses via phone, email and SMS interactions.
- Managed and updated contract information daily per Sales Representative and customers requests.
- Maintained high level of professionalism and discretion when dealing with Sales Representatives.
Ramp Agent
Delta Airlines
06.2022 - 03.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using different types of equipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Physical Therapist Aide
Rocky Mountain Therapy
05.2021 - 11.2021
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
- Smoothly assisted, positioned, and secured patients at therapy devices to support safe treatment protocols.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
Underwriting Processor
America First Credit Union
10.2019 - 05.2021
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed over 50 incoming documents and materials per day.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Researched and resolved discrepancies to maintain accuracy.
Teller
America First Credit Union
09.2018 - 10.2019
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking websites and mobile apps.
Education
Bachelor of Science - Exercise Science
Salt Lake Community College
Taylorsville05.2025
Skills
- Microsoft Excel, Powerpoint, and Word
- Credit Card Payment Processing
- Customer Relations
- Refund Processing
- 60 WPM
- Loading and Unloading
- Aircraft Tug Operation
- Workload Management
- Customer Service
- Dependable and Responsible
- New Agent Training
Timeline
Sales Concierge
Aptive Environmental
05.2023 - Current
Ramp Agent
Delta Airlines
06.2022 - 03.2023
Physical Therapist Aide
Rocky Mountain Therapy
05.2021 - 11.2021
Underwriting Processor
America First Credit Union
10.2019 - 05.2021
Teller
America First Credit Union
09.2018 - 10.2019
Bachelor of Science - Exercise Science
Salt Lake Community College