Athan Alba
Santa Ana,CA
Summary
Experienced professional with a strong background in business operations known for high productivity and efficiency in task completion. Proficient in project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership skills to drive team success and achieve organizational goals. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Settlement Officer
Tax Rise
Irvine, CA
03.2025 - Current
- Collaborated with clients to resolve disputes and achieve favorable outcomes.
- Processed complex settlement agreements, ensuring compliance with regulatory requirements.
- Reviewed and analyzed financial documents for accuracy and completeness.
- Managed case files, maintaining organized records for efficient processing.
- Conducted risk assessments to identify potential issues in settlement negotiations.
- Ensured client confidentiality by maintaining strict adherence to privacy policies and procedures, protecting sensitive information from unauthorized access or disclosure.
- Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
- Managed high-volume caseloads, prioritizing tasks to meet tight deadlines and maintaining attention to detail.
- Answered telephone and coordinated meetings and conferences.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Identified areas for process improvement, implementing changes that ultimately led to increased productivity and enhanced client satisfaction.
- Initiated proactive problem-solving measures by anticipating potential challenges within the settlement process and taking appropriate action.
- Maintained strong relationships with clients, fostering trust and credibility as their Settlement Officer.
- Balanced multiple priorities while maintaining high-quality service levels by effectively allocating resources and managing time constraints.
- Provided excellent customer service by addressing concerns promptly and professionally.
Senior Account Manager
Fenix Consulting Group
Orange, CA
04.2024 - 03.2025
- Build partnerships with clients such as AT&T, Verizon, Allstate, and Spectrum.
- Provided strategic leadership to the organization and guided team members in decision-making processes.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed key relationships with external partners such as suppliers and vendors.
- Evaluated employee performance regularly through feedback sessions.
- Led initiatives to improve customer satisfaction levels by implementing new processes.
- Organized client meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
- Assisted in recruiting qualified professionals for various positions within the company.
- Responsible for training new employees.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Program Leader
City Of Santa Ana
Santa Ana, CA
05.2023 - 10.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Set an enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Supported students in making positive behavior choices and used gentle disciplinary measures when needed.
- Implemented play and exploration activities in support of curriculum.
- Trained staff members on how to deliver quality customer service when working with clients.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Provide a safe environment of good sponsorship among youth in sports, exercise, and fitness environments.
- Teach and instruct youths ranging from 5 to 14.
- Responsible for the safety and cleanliness of facilities and equipment used by programs.
- Responsible for refereeing games on the weekends.
- Enforce the rules and maintain order.
- Communicate with coaches and players in a professional manner.
- Organize and execute successful sports events, including mandatory City events, parades, and cultural events.
- Adhere to policies and procedures.
Education
Some College (No Degree) - Business
Santa Ana College
Santa Ana, CA01-2024
High School Diploma - undefined
Santiago High School
Garden Grove, CA06-2023
Skills
- Strategic thinking
- Negotiation expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Team building
- Task prioritization
- Customer Focus
- Creative and critical thinking
- Decision-making
Certification
CPR Certified
Languages
English: Professional
Spanish: Professional
Timeline
Settlement Officer
Tax Rise
03.2025 - Current
Senior Account Manager
Fenix Consulting Group
04.2024 - 03.2025
Program Leader
City Of Santa Ana
05.2023 - 10.2024
High School Diploma - undefined
Santiago High School
Some College (No Degree) - Business
Santa Ana College