Atheena L. Baird
Portland,OR
Summary
Cultivated a collaborative team culture by promoting flexibility and accountability.,Managed customer relations with professionalism, diffusing conflicts with a friendly approach.,Accelerated learning and adaptation to enhance team performance.,Championed diversity and reliability as foundational business values.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
SPED IA
Serendipity Center Inc
Portland, OR
2024 - Current
- Assisting K-12 students in a trauma informed setting. Managing student crisis and assisting with strong emotional behavior as to provide a safe learning environment.
- Assisting the students with daily curriculum.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Works well in a team setting, providing support and guidance.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier Team Lead
7-eleven
Portland, OR
2023 - 2024
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Managed inventory levels, conducting regular stock checks and ordering supplies as needed.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Collaborated with management to develop strategies for increasing sales and promoting store initiatives.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Domestic Employee
SDRI
Beaverton, Oregon
07.2012 - 2023
- Maintain confidentiality of records relating to clients' treatment.
- Assess patients for risk of suicide attempts.
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
- Collect information about clients through interviews, observation, or tests.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
- Prepare and maintain all required treatment records and reports.
- Collaborate with other staff members to perform clinical assessments or develop treatment plans.
- Evaluate clients' physical or mental condition, based on review of client information.
- Monitor clients' use of medications.
- Not accepting new clients
Janitor
PDX CLEANING
Portland, Oregon
10.2020 - 02.2022
- Performing janitorial services for commercial buildings.
- Filling out necessary paperwork.
Instructional Assistant- SPED
BEAVERTON SCHOOL DISTRICT
Beaverton, Oregon
06.2007 - 06.2010
- Establish and enforce rules for behavior and policies and procedures to maintain order among students.
- Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
- Modify the general education curriculum for special-needs students, based upon a variety of instructional techniques and technologies.
- Develop and implement strategies to meet the needs of students with a variety of handicapping conditions.
- Maintain accurate and complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.
- Prepare, administer, and grade tests and assignments to evaluate students' progress.
- Meet with other professionals to discuss individual students' needs and progress.
- Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems.
- Employ special educational strategies and techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, and memory.
- Teach personal development skills such as goal setting, independence, and self-advocacy.
- Guide and counsel students with adjustment or academic problems, or special academic interests.
- Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.
- Confer with parents, administrators, testing specialists, social workers, and professionals to develop individual educational plans designed to promote students' educational, physical, and social development.
- Prepare materials and classrooms for class activities.
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
- Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
- Observe and evaluate students' performance, behavior, social development, and physical health.
- Monitor teachers and teacher assistants to ensure that they adhere to inclusive special education program requirements.
- Instruct students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety, and food preparation.
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curriculum.
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Attend staff meetings and serve on committees, as required.
- Plan and supervise class projects, field trips, visits by guest speakers, or other experiential activities, and guide students in learning from those activities.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Provide assistive devices, supportive technology, and assistance accessing facilities such as restrooms.
- Provide interpretation and transcription of regular classroom materials through Braille and sign language.
Education
G.E.D. - undefined
SUNSET HIGH SCHOOL
Beaverton, OregonSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
Oregon Health Licensing- Behavior Analysis Regulatory Board, Adult and Pediatric First Aid/CPR/AED- American Red Cross, TB Negative
Timeline
Janitor
PDX CLEANING
10.2020 - 02.2022
Domestic Employee
SDRI
07.2012 - 2023
Instructional Assistant- SPED
BEAVERTON SCHOOL DISTRICT
06.2007 - 06.2010
G.E.D. - undefined
SUNSET HIGH SCHOOL
SPED IA
Serendipity Center Inc
2024 - Current
Cashier Team Lead
7-eleven
2023 - 2024