Mariby Cruz
Orange,CA
Summary
Adept in customer service and problem-solving, I significantly enhanced transaction accuracy and efficiency Ross Dress for Less. My friendly demeanor and excellent communication fostered positive environments, driving team collaboration and customer satisfaction. Mastering POS technology and organizational skills, I consistently contributed to operational improvements and customer loyalty.
Overview
10
10
years of professional experience
Work History
IA/Sped Aid
Orange Unified School District
Orange, CA
10.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Cashier
Ross Dress for Less
Orange, CA
10.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Softlines Lead
Sears
Orange
10.2017 - 04.2020
- Evaluated employee performance regularly, identifying strengths and areas for improvement while developing tailored development plans accordingly.
- Optimized department layout by analyzing sales data and customer preferences to maximize product visibility and accessibility.
- Monitored departmental budgets closely, implementing cost-saving measures where necessary without compromising overall service quality levels delivered.
- Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Valero Gas Station/Lincoln Auto Spa
Orange, CA
08.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved efficiency, organized checkout area for optimal workflow.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Wienerschnitzel
Orange, MA
01.2016 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Del Taco
Orange, CA
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Jack in the Box
Orange
06.2014 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Villa Park High School
Villa Park06.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Organizational Skills
- Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
IA/Sped Aid
Orange Unified School District
10.2021 - Current
Cashier
Ross Dress for Less
10.2021 - 06.2024
Softlines Lead
Sears
10.2017 - 04.2020
Cashier
Valero Gas Station/Lincoln Auto Spa
08.2016 - 09.2017
Cashier
Wienerschnitzel
01.2016 - 08.2016
Cashier
Del Taco
05.2015 - 01.2016
Cashier
Jack in the Box
06.2014 - 03.2015
High School Diploma -
Villa Park High School