Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Hi, I’m

Athena Archer

Washington,DC

Timeline

Customer Service Representative

The Home Depot Inc
09.2024 - Current

Prince George's Community College

Associate of Science from Bio-Engineering
01.2023 - Current

Cashier

The Home Depot Inc
05.2022 - 07.2024

Sales Associate

Bed Bath & Beyond
07.2019 - 04.2020

Caregiver

Brian Arjune
07.2018 - 04.2019

Work History

The Home Depot Inc

Customer Service Representative
09.2024 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

The Home Depot Inc

Cashier
05.2022 - 07.2024

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new team members on register operation and customer service standards
  • Provided information on ongoing promotions and seasonal discounts to enhance sales
  • Promote sales by encouraging and assisting customers in applying for Home Depot credit cards

Bed Bath & Beyond

Sales Associate
07.2019 - 04.2020

Job overview

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained knowledge of current promotions, exchange guidelines, and payment policies
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Brian Arjune

Caregiver
07.2018 - 04.2019

Job overview

  • As a caregiver to a child with Autism I assisted the recipient with activities of daily living, promoting independence and quality of life.
  • Assisted with meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the recipient's personal space.
  • Developed a strong relationship with the recipient by providing a safe and comfortable environment
  • Effectively reported recipients behaviors and activities to parent on a daily basis

Overview

7
years of professional experience
3
years of post-secondary education

Education

Prince George's Community College
Upper Marlboro, MD

Associate of Science from Bio-Engineering
01.2023 - Current

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Computer proficiency

Payment processing

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work Preference

Work Type

Part Time

Work Location

On-SiteRemoteHybrid

Important To Me

4-day work weekPaid time offPaid sick leaveCareer advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursCompany CultureWork-life balanceHealthcare benefits401k match

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Athena Archer