Athena Arzola
Aransas Pass,TX
Summary
Accomplished leader with a proven track record at Island Cafe and Family Center IGA, enhancing team productivity through effective problem-solving and strong multitasking. Excelled in customer service and team collaboration, significantly improving guest relations and operational efficiency. Skilled in compliance standards and relationship management, adept at fostering a positive and productive work environment.
Overview
2025
2025
years of professional experience
Work History
Waitress
Island Cafe
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Supervisor
Family Center IGA
03.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Diploma -
Aransas Pass High School
Aransas Pass, TX05.2019
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Cleanliness
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Memory retention
- Complex Problem-Solving
- Complaint resolution
- Performance Improvement
- Relationship Management
- Upselling techniques
- Sales Techniques
- Compliance standards
- Guest Relations Management
- Check payment processing
- Reliable and Responsible
- Team Player
- Teamwork and Collaboration
- Adaptable and Flexible
- Multitasking Abilities
- Problem-Solving
- Cleaning and sanitizing
- Cool Under Pressure
- Transactions and Cash Handling
- Decision-Making
- Relationship Building
Timeline
Supervisor
Family Center IGA
03.2020 - Current
Waitress
Island Cafe
Diploma -
Aransas Pass High School
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