Athena Barrett
Bremerton,WA
Summary
Insurance Navigator and SHIBA Advisor with experience helping people access state and federal health coverage. Work closely with the Washington Health Care Authority, DSHS, providers, and insurance companies to resolve eligibility issues, review documentation, and keep accurate records. Currently working toward a bachelor’s degree in Public Administration.
Overview
7
7
years of professional experience
Work History
Insurance Navigator/ SHIBA Advisor
Peninsula Community Health Services Pchs
Bremerton, WA
02.2026 - Current
- Assisted more than 300 clients with Apple Health, Medicare, and Qualified Health Plan applications, renewals, and eligibility reviews
- Coordinated with the Washington Health Care Authority, DSHS, Washington Healthplanfinder, and insurance companies to resolve eligibility and coverage issues.
- Review applications and supporting documents to make sure information is complete before submitting.
- Keep accurate client records and document case activity in the electronic health record.
- Managed multiple client cases by balancing appointments, documentation, follow-up, and communication with state agencies, providers, and insurance companies.
- Help patients find programs such as Project Access, BCCHP, Washington Connections, and prescription assistance.
- Explain Medicare options as a volunteer SHIBA Advisor.
- Use interpreter services to work with patients who speak a variety of languages.
Pharmacy Assistant/ Shipping & Receiving
Cascade Specialty Pharmacy
Poulsbo, WA
05.2025 - 02.2026
- Answered customer questions by phone and in person regarding pharmacy services and prescription orders.
- Facilitated customer satisfaction by promptly addressing telephone inquiries and supplying essential information about order status, store hours, and pharmacy operations.
- Documented and organized patient information to enhance record-keeping efficiency and compliance.
- Explained payment procedures and answered customer questions regarding pharmacy services.
- Monitored insurance policies and verified medication pricing to ensure accuracy.
- Ordered supplies when inventory for pharmacy needed replenished.
Barista
Coffee Stands
Bremerton, WA
03.2022 - 05.2025
- Managed high customer volume while maintaining accuracy and efficiency.
- Handled cash transactions and balanced payments.
- Worked as part of a team in a fast-paced environment.
- Trained new employees on daily procedures.
Nanny
Private Employers
Bremerton, WA And Port Orchard
09.2020 - 03.2024
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Built positive and nurturing environments to support child social and emotional growth.
Lead Teacher
KinderCare Learning Centers
Silverdale, WA
09.2019 - 08.2022
- Planned daily classroom activities.
- Communicated regularly with parents regarding student progress.
- Maintained a safe and organized learning environment.
Education
General Studies -
Olympic College
Bremerton, WASkills
- Records Management
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Confidential Records
- Customer Service
- Written Communication
- Time Management
- Organization
- Public Assistance Programs
Timeline
Insurance Navigator/ SHIBA Advisor
Peninsula Community Health Services Pchs
02.2026 - Current
Pharmacy Assistant/ Shipping & Receiving
Cascade Specialty Pharmacy
05.2025 - 02.2026
Barista
Coffee Stands
03.2022 - 05.2025
Nanny
Private Employers
09.2020 - 03.2024
Lead Teacher
KinderCare Learning Centers
09.2019 - 08.2022
General Studies -
Olympic College