ATHENA COOPER-BURGESS
Summary
Well-qualified administrative professional proficient in registration procedures, facility inspections, impact assessments and other types of regulatory processes. Skilled in coordinating applications, reports and supporting paperwork. Outstanding research and reporting experience.
Overview
23
23
years of professional experience
Work History
Regulatory Compliance Specialist
Alpha Automotive
01.2022 - Current
- Develop and implement compliance policies, procedures and guidelines
- Conduct regular audits and assessments to evaluate compliance with regulations and areas for improvement
- Monitor customer feedback and implement improvements to enhance the overall customer experience
- Coordinate with vendors and suppliers to negotiate contracts, monitor service quality and maintain cost effectiveness
Correspondent Lending Specialist
Truist Bank
01.2020 - 01.2023
- Conducting in-depth analysis of customer accounts and transactions to identify fraudulent activity
- Utilized advanced fraud detection tools and systems to detect and prevent potential fraud activities
- Stayed up to date with the latest fraud trends and techniques to effectively detect and prevent fraud
- Assist in the development and implementation of fraud prevention strategies and policies
- Prepared detailed reports and documentation on fraud activities including findings and recommendations for improvement
House Manager
01.2016 - 01.2020
- Directed budgeting, financial transactions, and meticulous expense tracking to ensure fiscal responsibility
- Applied analytical skills to identify and optimize in-house processes, enhancing efficiency and resource utilization
- Collaborated seamlessly with diverse stakeholders to guarantee smooth day-to-day operations, fostering positive relationships
- Demonstrated exceptional organizational and time management skills in overseeing comprehensive household operations
Quality Analyst
Celedon Trucking Company
01.2012 - 01.2016
- Reviewed and analyzed operational process to identify areas for improvement
- Developed and implemented quality control measures and best practices
- Conducted root cause analysis to determine the underlying causes of quality discrepancies
- Prepared detailed quality reports including findings, recommendations and action plans for management review
Fraud Prevention Specialist
RBC Centura Bank
01.2002 - 01.2012
- Conducted fraud risk assessments and developed strategies to mitigate fraud across banking transactions
- Investigated suspicious claims, utilized data analysis and investigative techniques to uncover fraudulent activities
- Collaborated with other specialists and law enforcement agencies to gather evidence and build strong cases
- Developed and implemented fraud prevention training programs for employees, improving overall fraud detection capabilities
- Utilized fraud detection software and systems to identify potential indicators of fraud and escalate cases for further investigation
Education
Certificate - Credit Card Fraud
University of North Texas
Denton, TX03-2024
Notary Public -
State of North Carolina
North Carolina01.2024
Forensic Accounting Fraud Examination Certificate -
West Virginia University
01.2024
High School -
Northern Nash Senior High School
Nashville, North Carolina01.2001
Skills
- Fraud analysis
- Identity Verification
- Fraud Prevention
- Risk Mitigation
- Compliance
- Investigation Techniques
- Data Analysis
- Documentation and Reporting
- Training and Development
- Team Collaboration
- Communication Skills
- Attention to Detail
- Problem Solving Skills
- Adaptability
- Fraud Detection Tools and Systems
- Critical Thinking
- Continuous Learning
Timeline
Regulatory Compliance Specialist
Alpha Automotive
01.2022 - Current
Correspondent Lending Specialist
Truist Bank
01.2020 - 01.2023
House Manager
01.2016 - 01.2020
Quality Analyst
Celedon Trucking Company
01.2012 - 01.2016
Fraud Prevention Specialist
RBC Centura Bank
01.2002 - 01.2012
Certificate - Credit Card Fraud
University of North Texas
Notary Public -
State of North Carolina
Forensic Accounting Fraud Examination Certificate -
West Virginia University
High School -
Northern Nash Senior High School
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