Summary

Overview

Work History

Education

Skills

Timeline

ATHENA COOPER-BURGESS

Summary

Experienced administrative professional with expertise in registration procedures, facility inspections, impact assessments, and various regulatory processes. Proven ability to coordinate applications, reports, and supporting paperwork efficiently. Strong research and reporting skills contribute to a track record of delivering high-quality results.

Overview

years of professional experience

Work History

Regulatory Compliance Specialist

Alpha Automotive

01.2022 - Current

Develop and implement compliance policies, procedures and guidelines
Conduct regular audits and assessments to evaluate compliance with regulations and areas for improvement
Monitor customer feedback and implement improvements to enhance the overall customer experience
Coordinate with vendors and suppliers to negotiate contracts, monitor service quality and maintain cost effectiveness

Correspondent Lending Specialist

Adecco 2020 - 2021 Truist Bank Perm Hire 2021

01.2020 - 01.2023

Conducting in-depth analysis of customer accounts and transactions to identify fraudulent activity
Utilized advanced fraud detection tools and systems to detect and prevent potential fraud activities
Stayed up to date with the latest fraud trends and techniques to effectively detect and prevent fraud
Assist in the development and implementation of fraud prevention strategies and policies
Prepared detailed reports and documentation on fraud activities including findings and recommendations for improvement

House Manager

01.2016 - 01.2020

Directed budgeting, financial transactions, and meticulous expense tracking to ensure fiscal responsibility
Applied analytical skills to identify and optimize in-house processes, enhancing efficiency and resource utilization
Collaborated seamlessly with diverse stakeholders to guarantee smooth day-to-day operations, fostering positive relationships
Demonstrated exceptional organizational and time management skills in overseeing comprehensive household operations

Quality Analyst

Celedon Trucking Company

01.2012 - 01.2016

Reviewed and analyzed operational process to identify areas for improvement
Developed and implemented quality control measures and best practices
Conducted root cause analysis to determine the underlying causes of quality discrepancies
Prepared detailed quality reports including findings, recommendations and action plans for management review

Fraud Prevention Specialist

RBC Centura Bank

01.2002 - 01.2012

Conducted fraud risk assessments and developed strategies to mitigate fraud across banking transactions
Investigated suspicious claims, utilized data analysis and investigative techniques to uncover fraudulent activities
Collaborated with other specialists and law enforcement agencies to gather evidence and build strong cases
Developed and implemented fraud prevention training programs for employees, improving overall fraud detection capabilities
Utilized fraud detection software and systems to identify potential indicators of fraud and escalate cases for further investigation

Education

Certificate - Credit Card Fraud

University of North Texas

Denton, TX

03.2024

Notary Public - undefined

State of North Carolina

North Carolina

01.2024

Forensic Accounting Fraud Examination Certificate - undefined

West Virginia University