Athena Cox
Clintwood,VA
Summary
Dynamic professional with extensive experience in customer service and healthcare. Proven ability in complaint resolution and effective communication, enhancing customer satisfaction. Skilled in technical support and team collaboration, consistently improving service efficiency and operational productivity. Committed to delivering high-quality care and fostering positive relationships in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
SYKES
Wise, Virginia
08.2021 - 11.2022
- Resolved customer complaints promptly to enhance customer satisfaction.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Maintained professionalism and diffused tense situations in stressful circumstances.
- Assisted customers with product selection, ordering, billing, returns, and technical support.
- Informed customers about billing procedures and processed payments efficiently.
LPN Office Nurse
Wise Medical Group
Norton, Virginia
07.2010 - 06.2011
- Assisted physicians during office procedures by preparing exam rooms and sterilizing instruments.
- Recorded patient information in electronic medical records system accurately and efficiently.
- Performed basic laboratory tests, such as urinalysis or blood draws and prepared the the specimens for lab analysis.
- Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services.
- Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.
Hyperbaric Department Supervisor
Shared Health Services
Johnson City, Tennessee
04.2004 - 07.2010
- Managed daily operations, ensuring efficient workflow and productivity.
- Ensured compliance with safety regulations and organizational protocols in all operations.
- Created reports summarizing daily operations for upper-level management review.
- Managed inventory levels to maintain adequate supplies for patient care needs.
- Implemented process improvements to enhance service efficiency and staff productivity.
Education
LPN - Nursing
Wise County Vo Tech School of Nursing
Wise, VA06-1994
Skills
- Customer relationship management
- Technical support
- Billing procedures
- Complaint resolution
- Product knowledge
- Service efficiency
- Time management
- Problem solving
- Customer service
- Conflict resolution
- Team collaboration
- Effective communication
- Attention to detail
- Staff direction and task delegation
- Multi-tasking and prioritization
Timeline
Customer Service Representative
SYKES
08.2021 - 11.2022
LPN Office Nurse
Wise Medical Group
07.2010 - 06.2011
Hyperbaric Department Supervisor
Shared Health Services
04.2004 - 07.2010
LPN - Nursing
Wise County Vo Tech School of Nursing
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