Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Athena Elder

Flagstaff,AZ

Summary

Dynamic retail professional with a proven track record at Silver Dragon Games, excelling in customer service and sales. Leveraged strong product knowledge and teamwork to enhance customer loyalty and satisfaction, achieving monthly sales targets. Skilled in merchandise display and data tracking, consistently delivering exceptional results in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Specialist

Silver Dragon Games
10.2023 - 08.2025
  • Participated in regular training sessions for continuous improvement in retail knowledge and skills.
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.
  • Improved customer satisfaction by providing personalized assistance and product recommendations.
  • Collaborated with team members to achieve monthly sales targets and maintain high performance standards.

Online Grocery Associate

Fry's Marketplace
05.2023 - 09.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Science - Chemistry

Northern Arizona University
Flagstaff, AZ
05-2029

Skills

  • Store operations
  • Brand awareness
  • Merchandise display
  • Data tracking
  • Customer service
  • Sales

Certification

Food handlers card

ServSafe Certified

Timeline

Retail Specialist

Silver Dragon Games
10.2023 - 08.2025

Online Grocery Associate

Fry's Marketplace
05.2023 - 09.2023

Bachelor of Science - Chemistry

Northern Arizona University

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