Athena Garcia

Assisting Maryland residents with state benefits and programs including SNAP, Medical Assistance, and CASH assistance

Navigating state systems and correctly notating the interaction.

Assisting with completing applications including, intake applications, renewals, and reporting changes to case specific information.

Maintaining company policies and procedures by meeting call adherence expectations.

• I worked at a compounding pharmacy as a customer service and data entry receptionist. I scanned and documented prescriptions from the prescribers and provided excellent customer service to the customers. I answered incoming calls as well as making calls to the prescribers. Each interaction was documented using medical coding.

• Assist Maryland residents with benefits and child support, ensuring timely and accurate service. Resolve complex issues efficiently, enhancing customer satisfaction and trust.
• Utilize industry-specific software to manage cases, improving data accuracy and accessibility. Collaborate with team members to streamline processes, resulting in measurable operational improvements.
• Facilitate client support for Maryland DHS, resolving benefits and child satisfaction inquiries with a 95% rate.

• Assisted customers with tax filing, resolving issues efficiently, improving satisfaction scores. Handled high-volume inquiries, ensuring accurate tax advice, boosting customer retention. Collaborated with team to streamline processes, enhancing service delivery and productivity.

• Conducted outbound calls to gather survey data for political election, enhancing voter engagement.

• I work from home as a customer service rep for Abercrombie and Hollister co.

• Verified customer personal information
• Responsible for telemarketing
• Built personal relationships with customers
• Handled all prospective customer correspondence, including calls
• Tracked sales and other KPIs