Athena Letcher Henderson
McKinney,TX
Summary
Result-driven professional with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products, and services.
Overview
6
6
years of professional experience
Work History
Insurance Adjuster
State Farm
02.2024 - Current
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Increased team productivity by mentoring junior adjusters, fostering an environment of collaboration and continuous improvement.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
Financial Services Specialists
Nordstrom
08.2023 - 02.2024
- Maintained updated records of all financial transactions to support traceability
- Built and deepened productive relationships with customers to drive sustained growth
- Offered competitive commercial banking solutions and retail financing options
- Developed and maintained database of financial records for clients
- Clear and professional communication skills with customers and co-workers, both verbally and written
- Answered complex inbound account inquiries by applying advanced knowledge of programs, including escalated customer, store, and helpline calls.
Byredo Business Manager
Nordstrom
03.2021 - 08.2023
- Set and achieve sales goals both in store and digital selling with effective use of selling tools
- Communicated with customers and vendors positively with particular attention to problem resolution
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Interacted well with customers to build connections and nurture relationships
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
Scheduling Coordinator
Direct Staffing Solutions
08.2019 - 03.2020
- Processed and approved all scheduling changes to executive calendars by using Well Sky
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage
- Generated reports and tracked data to monitor operational priorities and scheduling
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Assistant Manager
Sweet And Sassy
07.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Applied Science - Business Management
Tyler Junior College
Tyler, TXSkills
- Customer Relationship Development
- Quality Assurance
- Process Improvement
- Business Administration
- Insurance Industry Knowledge
- Microsoft Office
- Inbound Phone Call Management
- Account Management
- Claims Investigation
- Policy Interpretation
Timeline
Insurance Adjuster
State Farm
02.2024 - Current
Financial Services Specialists
Nordstrom
08.2023 - 02.2024
Byredo Business Manager
Nordstrom
03.2021 - 08.2023
Scheduling Coordinator
Direct Staffing Solutions
08.2019 - 03.2020
Assistant Manager
Sweet And Sassy
07.2018 - 08.2019
Associate of Applied Science - Business Management
Tyler Junior College
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Lucretia JonesLucretia Jones
Insurance Claims Specialist at State FarmInsurance Claims Specialist at State Farm