Athena Lopez
Summary
Dedicated customer service professional with just shy of 10 years of experience in fast-paced, client-focused roles, including 4 years in leadership and training positions. Proven ability to build rapport quickly, resolve issues with empathy and efficiency, and consistently deliver high-quality service. Experienced in managing transactions, handling cash with accuracy, and maintaining professionalism under pressure. Eager to bring strong communication, organizational, and service oriented skills to a luxury serving establishment. Committed to continuous learning and passionate about curating experiences for guest and service needs.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Olive Garden Restaurant
Brea, CA
09.2023 - Current
- Delivered exceptional customer service by taking accurate orders, ensuring well paced food and beverage delivery, and addressing guest needs promptly.
- Developed guest rapport by remembering names, preferences and orders resulting in a consistent and loyal customer base.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, while crafting drinks without compromising service quality.
FOH Team Member
Burrito Brothers
La Habra, CA
08.2022 - 09.2023
- Process customer transactions accurately and efficiently in a fast-paced environment.
- Assisted in training new hires on register operations and customer service techniques.
- Provided knowledge of common allergens and food restrictions for customer health and safety.
Server
Sorrel River Ranch Hotel & Spa
Moab, UT
01.2021 - 12.2021
- Managed multiple tables efficiently, maintaining attention to detail in food presentation and guest interaction.
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
Education
Bachelor of Science - Business Administration
California State University, Fullerton
Fullerton, CA05-2028
Associate of Arts - Accounting
Pasadena City College
Pasadena, California, CA05-2023
Skills
- Effective communication
- Sales expertise
- Collaborative worker
- Allergy awareness
- Adaptability and flexibility
- Strong verbal communication
Languages
Spanish
Timeline
Server/Bartender
Olive Garden Restaurant
09.2023 - Current
FOH Team Member
Burrito Brothers
08.2022 - 09.2023
Server
Sorrel River Ranch Hotel & Spa
01.2021 - 12.2021
Bachelor of Science - Business Administration
California State University, Fullerton
Associate of Arts - Accounting
Pasadena City College