Athena Durani Soto Ramirez
Hayward,CA
Summary
With 4 years of management experience, I am an ambitious and reliable asset to any team with great work ethic. I am flexible, open-minded, and well adaptable to quick and slow paced work environments with a background in high volume retail operations. Will exceed business demands as I am results-oriented and will provide overall organizational success.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Columbia Sportswear
Milpitas, California
06.2025 - Current
- Supervised daily store operations and ensured adherence to policies.
- Trained new staff on customer service standards and product knowledge.
- Managed inventory levels and organized stockroom for efficient access.
- Coordinated visual merchandising strategies that improved product displays and boosted customer engagement.
- Conducted regular team meetings to communicate updates and motivate staff.
- Monitored sales performance and provided insights on trends to upper management, informing strategic decisions.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Coordinated promotional activities, including advertising campaigns and special offers, to drive sales volume.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
Shift Lead
Walgreens
Hayward, California
11.2022 - 05.2025
- Monitored cash register operations, ensuring accuracy in cash handling procedures to maintain financial integrity.
- Collaborated with management to address employee performance and scheduling needs.
- Supervised team members, enhancing shift operations and elevating customer service standards.
- Completed opening and closing duties to facilitate business operations.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Counted inventory and resolved discrepancies, maintaining system accuracy through meticulous paperwork.
Cashier Team Lead
Wingstop
Hayward, California
03.2022 - 08.2022
- Trained new cashiers on policies and customer service standards, enhancing team readiness.
- Resolved customer complaints promptly, reinforcing customer satisfaction and loyalty.
- Implemented best practices for maintaining cleanliness and organization in the workspace.
- Fostered collaboration by developing strong working relationships with team members.
Cashier
McDonald's
Fremont, California
05.2019 - 10.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions swiftly, contributing to a positive dining experience in a fast-paced food service environment.
- Assisted in training new cashiers on register operations and customer service skills.
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction during visits.
- Coordinated with team members to maintain seamless operations during peak hours.
Education
Associate of Arts - Economics
Chabot College
Hayward, CA06-2027
High School Diploma -
Hayward High School
Hayward06-2023
Skills
- Visual merchandising
- Inventory management
- Sales performance analysis
- Cash handling oversight
- Scheduling and timekeeping
- Project management
- Team leadership
- Task delegation
- Employee training
- Excellent communication
Languages
English
Native/ Bilingual
Spanish
Limited
Dari
Native/ Bilingual
Timeline
Retail Supervisor
Columbia Sportswear
06.2025 - Current
Shift Lead
Walgreens
11.2022 - 05.2025
Cashier Team Lead
Wingstop
03.2022 - 08.2022
Cashier
McDonald's
05.2019 - 10.2021
Associate of Arts - Economics
Chabot College
High School Diploma -
Hayward High School