Athena Taylor
Mooresville,IN
Summary
Detail-oriented Administrative Professional with over 10 years in healthcare and office operations. Manages daily workflows and supports teams to enhance customer service in fast-paced settings. Expertise in patient care coordination, office management, and client relations drives efficiency and fosters strong communication.
Overview
20
20
years of professional experience
Work History
Office Coordinator
Reardon's Flooring
Indianapolis, IN
03.2024 - 03.2026
- Oversee daily office operations to maintain efficiency and organization
- Coordinate scheduling, appointments, and project timelines
- Provide excellent customer service and handle client communications
- Maintain records, invoices, and job documentation
- Collaborate with team members, vendors, and clients
- Assist with order processing and administrative support
Agent Assistant
State Farm Insurance
Mooresville, IN
07.2019 - 02.2024
- Coordinated policy servicing, client communication, and account management for agents
- Facilitated sales efforts through proactive client follow-ups and relationship building
- Managed incoming calls and scheduled appointments to optimize agent availability
- Provided customer support for billing, claims, and policy questions
- Maintained accurate client records and documentation
Navigator
Franciscan Physician Network
Indianapolis, Indiana
09.2006 - 06.2019
- Supervised employees and ensured smooth office operations during management’s absence
- Managed multi-line phone systems and facilitated effective patient communication
- Processed medical billing, coding, and insurance verification to ensure accurate patient records
- Registered patients and verified insurance information
- Assisted providers during minor surgical procedures
- Collected and recorded vital signs and provided post-procedure care
- Managed specimen collection and lab coordination
- Facilitated communication between pharmacy and nursing staff to ensure smooth operations
- Maintained inventory and supplies
Education
High School Diploma -
Mooresville High School
Mooresville, IN05-2004
Skills
- Medical Office Support
- Insurance billing
- Office Administration
- Scheduling & Coordination
- Data documentation
- Multi-line Phone Systems
- Client relations
- Team Support & Supervision
- Organization & Time Management
- Problem solving
Timeline
Office Coordinator
Reardon's Flooring
03.2024 - 03.2026
Agent Assistant
State Farm Insurance
07.2019 - 02.2024
Navigator
Franciscan Physician Network
09.2006 - 06.2019
High School Diploma -
Mooresville High School