Shuntae Tapps
Indianapolis,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an administrative position. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients and caregivers. Handles tasks effectively and communicates with tact and discretion. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Psych & Mental Health Coordinator/Front Office Supervisor
Miller Care Group
3850 Shore Drive Ste 315 Indianapolis, IN 46254
01.2021 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Observed patient behaviors and mental status and notified RN and NP of unusual or potentially dangerous occurrences.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Recorded details regarding therapies to keep patient charts updated.
Pharmacy Technician II
Meijer
01.2020 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Administered Covid-19 testing and read results
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Resolution Team Lead/ Offline Jidoka Team
Accredo Health Group
2825 W. Perimeter Rd Indianapolis, IN 46241
08.2012 - 04.2017
- Maintained confidentiality of patient data and condition to safeguard health information.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Proven ability to learn quickly and adapt to new situations.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - Medical Assisting
Brown Mackie College
Indianapolis, IN 08.2013
Associate of Science - Health Care Administration
Brown Mackie College
Indianapolis, IN10.2011
Skills
- Patient Follow-Up
- Developing Relationships
- Medication Identification
- Psychosocial Assessments
- Insurance Verification
- Patient Evaluation
- Appointment Scheduling and Confirmation
- Patient Interviews
- Medical Records Requests
- EMR Systems
- Patient Referral
- Coordinate Schedules
- Call Transfers
- Microsoft Office
- Administrative Duties
- General Office Functions
- Staff Supervision
- Compliance Requirements
- Data Entry
- Front Office Management
- Office Supplies and Inventory
- Registration Management
- Exceptional Customer Support
- Administrative Support
- Office Reception
- Medical Office Support
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Psych & Mental Health Coordinator/Front Office Supervisor
Miller Care Group
01.2021 - Current
Pharmacy Technician II
Meijer
01.2020 - 05.2023
Resolution Team Lead/ Offline Jidoka Team
Accredo Health Group
08.2012 - 04.2017
Associate of Science - Medical Assisting
Brown Mackie College
Associate of Science - Health Care Administration
Brown Mackie College