Athira Prakash
Sunnyvale,CA
Summary
Results-driven professional with 5 years of experience in Analytical Sales Operations using Oracle Sales Cloud. Adept at generating opportunities, quotes, providing support to sales leaders, and streamlining sales processes. Skilled in quoting tools, troubleshooting, and Tier1 customer support. Proven ability to collaborate globally and ensure seamless sales processes.
Overview
5
5
years of professional experience
Work History
Operations Business Analyst
Oracle
07.2018 - 06.2023
- Created user profiles in CRM and provided product information to sales representatives and end customers.
- Resolved complex technical issues during deal completion by understanding business requirements.
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Provided performance analysis for Orders and Carts informing senior decision-makers of vital sales and profit metrics.
- Assisted sales in Cloud and HW/SW deals, net new deals, expansions, and renewals.
- Expertise in cloud analysis and using tools like SPM, CLM, OPC Cloud Infrastructure, and more.
- Handled issues on Sales Cloud, Engagement Cloud, and UCP on Oracle Cloud.
- Collaborated with cross-functional teams including Business Operations, OAL technical team, Collections, Finance, Tax, and Order Management to ensure that sales data is integrated with other business functions.
Intern Associate
CGI
12.2017 - 06.2018
- Maintained status reports on onboarding process
- Involved in a Project titled “Social Media Compliance” to check if any CGI members have posted CGI related information in social media sites/networks that are confidential and are not supposed to be disclosed to the outside world.
- Worked on tools like PSA in order to update employee details regarding entry and exit process.
Education
Masters in Business Analytics
Alliance School of Management, Alliance University
2020
Bachelors in Computer Applications
St Claret College, Bangalore University
2017
Skills
- CRM Expertise Forecasting and Planning
- Quick Learner
- Quote to Order
- Sales Process Optimization
- Project Management
- Sales Reporting
- Customer Support and Troubleshooting
- Sales Training Support
Tools
- Oracle Sales Cloud (Fusion CRM), Configure Price Quoting (CPQ)
- Cloud Lifecycle Management (CLM), Sales Performance Management (SPM)
- Confluence, Business Intelligence
- Oracle Quoting Tools: QRS, DAS, CD, BUG DB
- Cloud Infrastructure: OPC, UOT, MOS
- Salesforce Engagement Cloud
- Universal Credit Programs (UCP)
Achievements
- Performer Award FY21
- Spot Award
- Promoted to Subject Matter Expert (SME) and Cloud LOB Trainer.
- Implemented innovative training methods and conducted process training for employees.
Timeline
Operations Business Analyst
Oracle
07.2018 - 06.2023
Intern Associate
CGI
12.2017 - 06.2018
Masters in Business Analytics
Alliance School of Management, Alliance University
Bachelors in Computer Applications
St Claret College, Bangalore University