Atiana Eyani Quenga
San Jose,CA
Summary
Offering strong interpersonal skills and passion for customer service, ready to learn and grow in dynamic retail environment. Brings ability to quickly grasp product information and effective communication skills. Ready to use and develop skills in sales and customer interaction in Retail Associate role.
Overview
1
1
year of professional experience
Work History
Retail Associate
Nike Factory Store
09.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Associate of Arts - Dental Hygiene
San Jose City College
San Jose, CA01-2026
High School Diploma -
William C. Overfelt
San Jose, CA05-2024
Skills
- Team Member
- Good Communication Skills
- Flexibility
- Problem solver
- Decision-making
- Work ethic
- Critical thinking
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Reliability and punctuality
- Self-directed learning
- Proactivity
Awards
- Honor Roll, 4 Years
- Most Improved, Wrestling, 2022-2023
- Dual Enrollment Recognition, 2024, EVC
Pronouns
She/Her
Timeline
Retail Associate
Nike Factory Store
09.2024 - Current
Associate of Arts - Dental Hygiene
San Jose City College
High School Diploma -
William C. Overfelt
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