Atiba Smith
Philadelphia,PA
Summary
Dynamic Shift Manager with a proven track record at Pizza Hut, excelling in employee training and customer service. Enhanced operational efficiency through effective decision-making and cash handling. Recognized for resolving customer complaints swiftly, leading to improved satisfaction and loyalty. Committed to maintaining high standards in food safety and quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Philadelphia, PA
07.2025 - Current
- Supervised team members to ensure efficient food preparation and service during peak hours.
- Monitored inventory levels and coordinated stock replenishment to minimize shortages.
- Trained new employees on operational procedures and customer service standards.
- Implemented safety protocols to maintain a clean and safe working environment.
- Assisted in scheduling staff shifts to optimize labor efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
Cook
The Cubicle Lounge
Philadelphia, PA
04.2024 - 09.2025
- Prepared diverse menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace in compliance with health regulations.
- Operated kitchen equipment efficiently to ensure timely food preparation and service.
- Collaborated with team members to improve service speed and enhance customer satisfaction.
- Monitored inventory levels and communicated needs for replenishment to management.
- Developed seasonal menu ideas reflecting customer preferences and culinary trends.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Cooked all the food
Education
High School Diploma -
William Penn
Philadelphia, PASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Certification
Serve safe certified
Timeline
Shift Manager
Pizza Hut
07.2025 - Current
Cook
The Cubicle Lounge
04.2024 - 09.2025
High School Diploma -
William Penn