Atif Ameer
Katy
Summary
IT support professional with a strong foundation in Information technology completed with a BSIT in Network Administration. Proficient in troubleshooting, repairing computers/cellphone devices, and active directory.
Overview
7
7
years of professional experience
Work History
Accounts Manager/ Trainer
Global Link Inc
09.2019 - Current
- Under my leadership, the new prepaid distribution company grew from having less than 25 prepaid stores to over 900 prepaid stores using our portal spanning multiple states
- Knowledge in Major prepaid carriers (Lycamobile, T-Mobile, Ultramobile, AT&T, Boom Wireless), and how to resolve customers network issues
- Trained new employees with customer support and basic troubleshooting
- Monitored monthly targets with the team to ensure improvement
- Regularly met with clientele stores ensuring they were satisfied doing business with us
- Found international clients to sell products in Wholesale
- Created monthly reports using pivot table for management
- Usage of Quickbooks to create invoices
- Managed all shipment accounts (DHL, UPS, USPS, FEDEX)
- Troubleshoot all printers in office (Label Printers/ Thermal Printers/ Laser Printers).
Computer/Cellphone Repair technician / Sales
Fast Fix Inc
03.2021 - 04.2024
- Utilized Google ads and Instagram to market the business in a way that attracts customer influx of all age group while working in constraints of the marketing budget
- Retained 99% regular customers by providing excellent customer service and sales support
- Diagnosed and repaired damaged LCD displays, battery replacements, cellphones, iPad, Laptops, Desktop repairs and successfully sold the service with a 100 % profit margin while gaining 98% positive feedback from the customer
- Repaired and replaced faulty hard drives, ethernet cards etc
- PC Imaging, and new windows installation.
- Assembled and installed defective wiring and electrical components
- Answered user queries regarding proper machine or equipment operations and maintenance
- Trained multiple sales representatives and technicians to run the business effectively during my absence
- Provide support for post-sale inquiries, warranty, and technical support
- Regularly handled inventory ensuring smooth business functionality.
Floor Manager
Biryani & Grill
07.2017 - 08.2019
- Trained new employees on customer service and Clover POS
- Supervised shifts
- Ensured guest satisfaction
- Managing Catering services.
Education
Server Academy Bootcamp
Comptia A+ In Progress -
Comptia
Bachelor of Science in Information Technology (BSIT) Degree with concentration in Network Administration -
American Intercontinental University
Houston, TX04.2023
Computer Information System
Houston Community College
Houston, TX01.2019
Skills
- Active Directory
- Azure
- Virtualization
- Virtual Box
- DNS, DHCP, Subnet Basics
- Slack, Hubspot, Jira
Technology
Project management Tools
Technical Skills
- Repair
- Imaging
- Hardware replacement
- Operating System
- Technical sales
- Communication
- Time Management
- Troubleshooting
Soft Skills
Projects
Virtual Box - Windows Server 2016/2019 Installing and Configuring Windows Active Directory DNS/ DHCP - Currently in bootcamp (in progress) SCCM
Timeline
Computer/Cellphone Repair technician / Sales
Fast Fix Inc
03.2021 - 04.2024
Accounts Manager/ Trainer
Global Link Inc
09.2019 - Current
Floor Manager
Biryani & Grill
07.2017 - 08.2019
Server Academy Bootcamp
Comptia A+ In Progress -
Comptia
Bachelor of Science in Information Technology (BSIT) Degree with concentration in Network Administration -
American Intercontinental University
Computer Information System
Houston Community College