Atif Riaz
Hawthorne ,CA
Summary
Proven a dedicated employee in warehouse operations and client support, notably at Amazon and TCS Logistics Pvt Ltd, I excel in enhancing inventory accuracy and customer satisfaction. Skilled in warehouse safety and problem-solving, my strategic approach has significantly improved team productivity and operational efficiency, fostering a culture of continuous improvement and collaboration.
Overview
14
14
years of professional experience
Work History
Warehouse Associate Team Lead
Amazon
Hawthorne, CA
11.2021 - Current
- Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed material handling equipment maintenance schedules to minimize downtime while adhering to safety guidelines.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
Manger Client Support
TCS Logistics Pvt Ltd
Islamabad, Pak
08.2010 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor Of Commerce - Accounting And Finance
Raees Ul Ahrar College
Rawalpindi, PK04.2008
Skills
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Stock organization
- Load Planning
- Cycle counting
- Warehouse functions
- Warehouse Operations
- Performance Improvement
- Safety and compliance
- Shipment oversight
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-Solving
- Time Management
- Dependable and reliable
- Problem-solving abilities
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Languages
Urdu
Native or Bilingual
English
Full Professional
Timeline
Warehouse Associate Team Lead
Amazon
11.2021 - Current
Manger Client Support
TCS Logistics Pvt Ltd
08.2010 - 08.2021
Bachelor Of Commerce - Accounting And Finance
Raees Ul Ahrar College