Atilano Blanco
La Salle,Colorado
Summary
Dynamic General Manager with over 10 years of experience in food service operations. Skilled in food safety management, staff training, and fostering a positive workplace culture. Committed to driving operational efficiency and enhancing team performance to achieve exceptional service quality.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
General Manager of Food Service
Arbys Flynn Restaurant Group
Brighton, CO
01.2018 - Current
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Established safety protocols, fostering a culture of compliance among staff members.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw food preparation and monitored safety protocols.
General Manager of Operations
Kum And Go
Greeley, CO
07.2010 - 08.2016
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed training programs for staff to improve service quality and team performance.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Led cross-functional teams to ensure alignment on operational objectives and initiatives.
- Managed vendor relationships to negotiate contracts and ensure service excellence.
- Coordinated with marketing teams to align promotions with operational capabilities and customer demand.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
Sales Associate
T-Mobile
Greeley, CO
02.2007 - 04.2009
- Assisted customers in selecting mobile devices and plans based on individual needs.
- Maintained up-to-date knowledge of products, services, and promotions to enhance customer experience.
- Processed sales transactions accurately using point-of-sale systems and ensured efficient checkout processes.
- Collaborated with team members to achieve monthly sales goals through effective communication and teamwork.
Education
High School Diploma -
Valley
Gilcrest CoSkills
Operations management
Cost control
Creativity and innovation
Marketing and promotions
Scheduling and rostering
Team development
Quality control
Food preparation
Cost controls
Purchasing
Staff leadership
Facility maintenance
Hiring standards
Staff motivation
Health inspections
Ordering supplies
Equipment management
Hiring procedures
Employee retention
Food presentation
Allergy awareness
Kitchen operations management
Food safety management
Training and onboarding
Safe food handling
Money handling
Coaching and mentoring
Employee supervision
ServeSafe manager
Monitoring food preparation
Health code compliance
Recruitment
ServSafe food manager
Fire safety regulations
Building maintenance
Certification
I am servsafe certified for food and handling expiration date 02/28/30. I am a registered ServSafe Examination Procter expiration 05/16/27
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Food Service
Arbys Flynn Restaurant Group
01.2018 - Current
General Manager of Operations
Kum And Go
07.2010 - 08.2016
Sales Associate
T-Mobile
02.2007 - 04.2009
High School Diploma -
Valley