Dependable professional with strong interpersonal and communication skills, known for creating positive, welcoming environments and building meaningful connections with children, families, and customers. Available 30-40 hours per week.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Provider
Jovie - Bright Horizons
05.2023 - Current
Fostered a safe and nurturing environment, promoting social and emotional development.
Improved cognitive abilities in children through age-appropriate educational games and puzzles.
Collaborated with other childcare providers in the community to share resources, ideas, and best practices for family childcare services.
Continuously updated professional knowledge by attending workshops, conferences, and other training opportunities to stay current on childcare best practices and industry trends.
Established strong relationships with parents to facilitate open communication about child progress and concerns, and handled daily administrative tasks in a time efficient manner.
Promoted physical health and activity with daily outdoor playtime, exercise routines, and organized sports.
Associate House Parent
Eastside Academy Renew Homes
01.2023 - 03.2026
Collaborated with residents in setting personal goals and solving grievances, while offering guidance on overcoming challenges.
Contributed insights during team meetings about resident needs, progress, and potential solutions for improved outcomes.
Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
Trained new staff, providing guidance on best practices and procedures.
Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
Developed and implemented programs to foster community growth and create a safe and inclusive environment.
Maintained appropriate data and documentation for internal standards and regulatory requirements
Family Shelter Manager
City Union Mission
09.2021 - 08.2022
Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
Oversaw and fulfilled client needs by acting as primary contact for daily operations and coordinating with internal teams.
Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
Managed and communicated expectations with supervisors and team members through staff meetings and trainings.
Completed client intakes, assessments, and exits for detailed shelter records.
Youth Care Specialist
Every Child's Hope: Steppingstone
01.2021 - 03.2022
Provided behavioral management to clients on one-on-one and group basis by teaching coping techniques, life skills and adaptive behavior.
Advocated for youth needs during case management meetings, influencing policy decisions impacting service provision.
Provided a safe and nurturing environment for at-risk youths, offering compassionate guidance during times of personal struggle.
Maintained detailed documentation of each youth's progress, enabling accurate assessments and informed decision making.
Direct Care Staff Member
Shelterwood Academy
10.2019 - 10.2020
Collaborated with interdisciplinary teams to develop and implement individualized care plans for clients.
Trained new staff on best practices for crisis intervention and behavioral management techniques.
Monitored and documented client progress, ensuring adherence to treatment goals and protocols.
Remained on-call to defuse client conflicts and emergency situations in a safe and timely manner.
Team Member
Target
12.2018 - 08.2019
Participated in promotional events, assisting with merchandise displays to drive sales initiatives.
Developed strong cooperative relationships with coworkers and managers through collaboration, while ensuring optimal inventory levels and product availability.
Developed strong customer service and product knowledge skills to enhance customer experience and individual and team performance.
Operated cash registers efficiently, processing transactions accurately and quickly.
Assisted customers in selecting merchandise best suited to needs.
Maintained clean and orderly store environment.
Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Team Member
Payless Shoe Source
04.2017 - 02.2019
Assisted customers with product selection and inquiries to enhance shopping experience.
Supported colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times..
Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Developed strong relationships with regular customers which increased return visits.
Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Team Member
Noodles & Company
09.2015 - 05.2017
Provided exceptional customer service, ensuring positive dining experiences for guests.
Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests in a fast-paced environment.
Increased customer satisfaction by ensuring cleanliness of eating and working environment.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Non-Profit Management
Colorado Christian University
04-2027
High School Diploma - undefined
Bemidji Senior High School
Bemidji, MN
06-2015
Skills
Conflict Management & Resolution
Customer service
Analytical and critical thinking
Teamwork and collaboration
Time management
Team Management
Communication
Accomplishments
Mastered public relations and initiated community service projects as Miss Tahoma 2025, representing and partnering with programs through outreach and public engagement.
Funded and published a scholarship for children aging out of foster care and heading to colledge, to be awarded May 2026.
Public speaker and advocate for children and families in need.