Atlas Potter
Fort Gibson,OK
Summary
Detail-oriented professional with a versatile background in customer service and operations. Known for strong communication and adaptability, contributing to streamlined processes and improved customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative and sales
Advantage Controls
Muskogee, Oklahoma
07.2024 - Current
- Resolved customer inquiries and complaints promptly with empathy and professionalism.
- Collaborated with team members to enhance service workflows and efficiency.
- Utilized customer relationship management software to track interactions and enhance customer experience.
- Provided tailored product information and recommendations to enhance customer satisfaction and drive sales.
- Facilitated interdepartmental communication to address customer needs promptly and improve service effectiveness.
- Participated in training sessions to improve product knowledge and service quality.
- Answered customer inquiries regarding products and services accurately and efficiently.
Front Desk Manager
Legendary Fitness
Fort Gibson, OK
08.2023 - 06.2024
- Managed front desk operations to deliver seamless guest check-in experiences.
- Assisted members with inquiries and resolved issues promptly and professionally.
- Trained new team members on front desk procedures and customer service standards to enhance service quality.
- Implemented membership renewal processes to enhance customer retention efforts.
- Maintained cleanliness and organization of front desk area to create welcoming environment.
- Managed guest check-in and check-out procedures, reservations, and payments.
Production Worker
Advantage Controls
Muskogee, Oklahoma
05.2022 - 08.2022
- Operated production machinery to assemble high-quality products on schedule.
- Followed production schedules to consistently achieve daily targets.
- Conducted quality checks to ensure product standards met specifications.
- Trained new employees on production procedures to enhance team proficiency.
- Adhered to safety protocols to maintain a safe working environment.
- Cleaned and maintained work area for optimal productivity.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
High School Diploma -
Fort Gibson High School
Fort Gibson, OK05-2024
Skills
- Customer relationship management
- Customer engagement
- Product knowledge
- Sales support
- Issue resolution
- Team collaboration
Timeline
Customer Service Representative and sales
Advantage Controls
07.2024 - Current
Front Desk Manager
Legendary Fitness
08.2023 - 06.2024
Production Worker
Advantage Controls
05.2022 - 08.2022
High School Diploma -
Fort Gibson High School