Ato Koomson
Lawrenceville,Georgia
Summary
Resourceful team player with experience with common software applications. Possessing diverse technical and interpersonal skills and seeking opportunities to apply knowledge and skills in I.T Systems, data analysis, and problem solving to contribute to the success of any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern
Georgia Gwinnett College
08.2023 - 12.2023
- Prepared project presentations and reports to assist senior staff.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Sorted and organized files, spreadsheets, and reports.
Office Assistant
Sparks Financial Services
01.2022 - 12.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Representative
TTEC
11.2020 - 02.2022
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CPR Instructor
03.2017 - 05.2020
- Increased learning initiatives by educating students using AHA (American Heart Association) methods and laboratory studies.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Education
Bachelor of Science - Systems And Security
Georgia Gwinnett College
Lawrenceville, GA12-2024
Skills
- Information Security
- Machine Learning
- Data Analysis
- Coding
- Service Desk Operations
- Technical Support
- Customer Relationship Management
Certification
- [IT Specialist - Cybersecurity], Certiport, [2022]
- [MTA - Networking], Microsoft - [2021]
Timeline
Intern
Georgia Gwinnett College
08.2023 - 12.2023
Office Assistant
Sparks Financial Services
01.2022 - 12.2022
Customer Service Representative
TTEC
11.2020 - 02.2022
CPR Instructor
03.2017 - 05.2020
- [IT Specialist - Cybersecurity], Certiport, [2022]
- [MTA - Networking], Microsoft - [2021]
Bachelor of Science - Systems And Security
Georgia Gwinnett College
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