Ato Koomson
Lawrenceville,Georgia
Summary
A resourceful team player with a strong background in common software applications, bringing a diverse set of technical and interpersonal skills to the table. Constantly seeking opportunities to apply knowledge and skills in IT systems, data analysis, and problem-solving to contribute to team success. Passionate about finding innovative solutions and committed to making a positive impact and driving results.
Overview
7
7
years of professional experience
4
4
Certificate
Work History
Intern
Georgia Gwinnett College
08.2023 - 12.2023
- Prepared project presentations and reports to assist senior staff.
- Generated reports detailing findings and recommendations of intern-led projects.
- Gathered, organized, and input information into a digital database.
- Created and managed project plans, timelines, and budgets throughout the internship.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
Office Assistant
Sparks Financial Services
01.2022 - 12.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Representative
TTEC
11.2020 - 02.2022
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CPR Instructor
03.2017 - 05.2020
- Increased learning initiatives by educating students using AHA (American Heart Association) methods and laboratory studies.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
Education
Bachelor of Science - Systems And Security
Georgia Gwinnett College
Lawrenceville, GA12-2024
Skills
- Information Security
- Machine Learning
- Data Analysis
- Coding
- Service Desk Operations
- Technical Support
- Customer Relationship Management
- Cloud computing
- Network Security
- Vulnerability Assessment
- Problem solving
Certification
- [MTA - Networking], Microsoft - [2021]
- [IT Specialist - Cybersecurity], Certiport, [2022]
- [Cisco Certified Support Technician Cybersecurity], Cisco - [2023]
- [AWS Certified Cloud Practitioner], Amazon - [2024]
Timeline
Intern
Georgia Gwinnett College
08.2023 - 12.2023
Office Assistant
Sparks Financial Services
01.2022 - 12.2022
Customer Service Representative
TTEC
11.2020 - 02.2022
CPR Instructor
03.2017 - 05.2020
- [MTA - Networking], Microsoft - [2021]
- [IT Specialist - Cybersecurity], Certiport, [2022]
- [Cisco Certified Support Technician Cybersecurity], Cisco - [2023]
- [AWS Certified Cloud Practitioner], Amazon - [2024]
Bachelor of Science - Systems And Security
Georgia Gwinnett College
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